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Senior ITOM Consultant
Posted on 11/23/2022
United Kingdom
Experience Level
Desired Skills
Microsoft Azure
  • Can communicate and implement the ITIL CMDB Model
  • Experience in populating CMDB solutions and managing CMDB health metrics
  • Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
  • Experience with Public and private cloud solutions such as AWS, Azure, Google Cloud, VMware, and their corresponding APIs/Java SDK
  • Experience in system administration of UNIX and Windows environments, including domain structure and permission policies
  • Ability to consult on system credential requirements; troubleshoot permissions and network connectivity
  • Familiarity with industry-standard communication protocols such as HTTP, TCP, SNMP, SOAP, and REST
  • Experience in JavaScript and Regular Expressions (RegEx)
  • Working experience with container and microservice environments such a Docker, and microservice orchestrators such as Kubernetes
  • Excellent communication and presentation skills in technical and business concepts
  • Ability to influence and consult (providing options with pros, cons, and risks) while inspiring thought leadership on business processes and/or technical aspects
  • Consulting experience as a key technical resource leading the development and delivery of ITOM solutions in client environments
  • Commitment to customer satisfaction and positive client experience
  • Work in a team-focused environment and collaborate with other team members with diverse skills. · Be as a trusted advisor, inspire thought leadership with subject-matter expertise in ServiceNow's ITOM product capabilities in a client-consulting environment
  • Advise customers on how to leverage the ServiceNow Platform capabilities to improve IT business processes
  • Lead workshops with customer stakeholders to assess current processes and define future-state solutions
  • Design and configure the ServiceNow Platform and ITOM applications based on leading practices to deliver solutions aligned to customer business outcomes
  • Collaborate with product development to influence product strategies based on experiences gained with customers
  • Grow and mentor other members of ServiceNow and the partner ecosystem
  • Customer facing role with some travel within EMEA

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble