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Product Manager
Merchant Experience
Posted on 11/12/2022
INACTIVE
Locations
Washington, DC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Science
Marketing
Sales
Segment
Communications
Requirements
  • Partner with sales and accounts to drive adoption of Upside
  • Understand the market and competitive landscape to shape Upside's product path
  • Optimize the way we educate merchants on how the platform works and how we prioritize their success
  • Own the end-to-end product experience for merchants, from sales to sign-up to launch
  • Segment merchants to deliver the right products to the right merchants (e.g., SMB
  • Mid-tier, high-end brands), including building the next versions of our merchant dashboard
  • Partner with Finance and Operations to ensure our billing process is accurate, seamless, and scalable
  • Collaborate with a dedicated engineering team to expand our merchant-focused features
  • Internalize and understand Upside's mission and strategies and apply them to the restaurant vertical
  • Partner with sales and accounts to drive adoption of Upside within restaurants
  • 3+ years of technical product management experience
  • BA/BS degree in a quantitative field or equivalent practical experience
  • Experience building B2B products in retail or ecommerce
  • Excellent problem-solving, analytical, and influencing skills, with proven ability to take initiative and build strong, productive relationships
  • Strong user empathy, with an ability to transform complex data and customer insights into product vision and a prioritized roadmap
  • Experience working in a metrics and experimentation driven organization
  • Experience partnering with cross-functional teams of across engineering, data science, design, sales, marketing, and operations deliver extraordinary products
  • Exceptional communication skills, both within your team, with leadership, and stakeholders
Responsibilities
  • Lead a cross-functional team of partners to set a product vision, define a roadmap, build and deliver products to 25,000+ merchants
  • Deeply understand the merchant needs by collaborating with our sales and account teams as well as with merchants directly
  • Level up the merchant experience through new tools and products to optimize satisfaction and retention
  • Work directly with our top merchants to understand how to improve our product and deliver additional value
  • Identify and lead new merchant and data integrations which can propel our product forward
Upside

201-500 employees

Brick & mortar store optimization platform
Company Overview
Upside's mission is to create proven value in communities—for people, businesses, and the planet. The company has created a platform that uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers.
Benefits
  • Health, vision, & dental insurance
  • Free lunch
  • Stock options
  • Unlimited PTO
Company Core Values
  • Empathetic
  • Genuine
  • Diverse
  • Supportive
  • Transparent
  • Impactful