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Product Manager
Merchant Experience
Posted on 11/12/2022
Washington, DC, USA
Experience Level
Desired Skills
Data Science
  • Partner with sales and accounts to drive adoption of Upside
  • Understand the market and competitive landscape to shape Upside's product path
  • Optimize the way we educate merchants on how the platform works and how we prioritize their success
  • Own the end-to-end product experience for merchants, from sales to sign-up to launch
  • Segment merchants to deliver the right products to the right merchants (e.g., SMB
  • Mid-tier, high-end brands), including building the next versions of our merchant dashboard
  • Partner with Finance and Operations to ensure our billing process is accurate, seamless, and scalable
  • Collaborate with a dedicated engineering team to expand our merchant-focused features
  • Internalize and understand Upside's mission and strategies and apply them to the restaurant vertical
  • Partner with sales and accounts to drive adoption of Upside within restaurants
  • 3+ years of technical product management experience
  • BA/BS degree in a quantitative field or equivalent practical experience
  • Experience building B2B products in retail or ecommerce
  • Excellent problem-solving, analytical, and influencing skills, with proven ability to take initiative and build strong, productive relationships
  • Strong user empathy, with an ability to transform complex data and customer insights into product vision and a prioritized roadmap
  • Experience working in a metrics and experimentation driven organization
  • Experience partnering with cross-functional teams of across engineering, data science, design, sales, marketing, and operations deliver extraordinary products
  • Exceptional communication skills, both within your team, with leadership, and stakeholders
  • Lead a cross-functional team of partners to set a product vision, define a roadmap, build and deliver products to 25,000+ merchants
  • Deeply understand the merchant needs by collaborating with our sales and account teams as well as with merchants directly
  • Level up the merchant experience through new tools and products to optimize satisfaction and retention
  • Work directly with our top merchants to understand how to improve our product and deliver additional value
  • Identify and lead new merchant and data integrations which can propel our product forward

201-500 employees

Brick & mortar store optimization platform
Company Overview
Upside's mission is to create proven value in communities—for people, businesses, and the planet. The company has created a platform that uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers.
  • Health, vision, & dental insurance
  • Free lunch
  • Stock options
  • Unlimited PTO
Company Core Values
  • Empathetic
  • Genuine
  • Diverse
  • Supportive
  • Transparent
  • Impactful