Services Enablement Advisor

Job Summary

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients­ one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

As a Services Enablement Advisor, your primary responsibilities are to support the sales team by engaging in pre-sales activities, identifying project scope, creating project timelines, understanding the sales pipeline, and delivering statements of work (SOW) that align with resource capacity. You will work closely with the Professional Services teams to ensure successful project execution and customer satisfaction.

Responsibilities

• Collaborate with multiple Sales stakeholders to identify project scope, pre-booking deliverables, and implementation methodology
• Engage in pre-sales activities such as product demonstrations, scoping calls, and customer meetings
• Create project timelines and work with the Professional Services team to ensure successful project execution
• Deliver statements of work (SOW) that clearly outline project deliverables, timelines, and expectations
• Basic knowledge of the sales pipeline to ensure adequate opportunities are identified, progressed, and forecasted accurately
• Align statements of work to current resource and supply chain capacity to ensure deliverables can be met
• Work as a liaison between internal Omnicell teams and customer project team to deliver all project planning documentation to the Professional Services aligned project team
• Assist in the creation and delivery executive of level presentations regarding project deliverables, timelines, and expectations
• Manage customer escalations and difficult conversations
• Support Sales and Professional Services goals by ensuring customer satisfaction and project success

Required Knowledge and Skills

• Balance of drive, business acumen, and interpersonal skills.
• Have a positive, professional demeanor and presentation in all internal and customer interactions.
• Highly motivated self-starter who takes initiative.
• Problem solver with a flexible mindset delivering scalable solutions.