Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking for an Application Support Specialist deliver world class support to the Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform to deliver a seamless, more collaborative wholesale process. This position is for someone who has a passion for customer service and a love of technology. You get excited about helping people with technical queries. You are a person who can manage a high volume of incoming customer tickets via chat, & phone support channels.

(Please note that the schedule for this role is Monday - Friday, 8:30am-4:30pm PST)

What you’ll be doing:

• Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience.
• Manage a high volume of incoming customer tickets via chat, & phone support channels. 
• Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields.
• Interact professionally with VIP customer clients.
• Troubleshoot app issues or bugs that are raised by clients or internally
• Test issues to replicate what a client might be experiencing and how to produce.
• Work collaboratively to ensure that the best customer outcomes are achieved.

A little bit of:

• Helping to improve team processes as part of team wide project work. 
• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

• 2+ years experience in an analytic, customer service or SaaS/technology-related role
• Experienced in either B2B or SaaS product support
• Understand B2B eCommerce, wholesale retailing, and merchandising principles is a plus
• BA/BS or equivalent experience.

What will help you flourish in this role?

• The ability to analyse & manipulate data in Excel, and work with customers to identify data issues.
• A service mindset
• Lifetime learner, ready to become an expert in the NuORDER system
• Enjoys problem solving and applying logic
• Enjoys working in a fast paced, dynamic environment. 
•  Your success will derive from your superior communication skills, technology expertise, and focus on customer outcomes

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

#LI-TL2