Full-Time

Hotel Assistant Manager

Multiple Teams

Posted on 10/1/2025

Deadline 11/1/25
Four Seasons

Four Seasons

10,001+ employees

Luxury hotel management with branded residences

No salary listed

Madrid, Spain

In Person

Must have the right to work in Spain.

Category
Operations & Logistics (1)
Requirements
  • Firm knowledge of hotel operations
  • At least 1 year of experience as Assistant Manager in Rooms Division
  • Must speak, read, and write Spanish
  • Fluent in English
  • Must have the right to work in Spain
Responsibilities
  • Manages the staff at the Front Desk
  • Interviews, trains and schedules the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department
  • Blocks rooms for arrivals and ensures any discrepancies are resolved
  • Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
  • Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations
  • Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR
  • Assures that all financial and credit procedures are followed
  • Follows up on credit problems with Front Office Manager and/or Credit Manager
  • Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
  • Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
  • Responds swiftly and effectively in any hotel emergency or safety situation
  • Resolves customer complaints from all areas of the hotel
  • Handles all guest interactions with the highest level of hospitality and professionalism
  • Accommodates special requests whenever possible
  • Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner
  • Checks guest in and out in an efficient and friendly manner
  • Assures that guest is assigned type of room requested and the correct rate is charged
  • Arranges for luggage to be delivered to guest room
  • Issues correct keys to the guest
  • Checks out guest at end of stay
  • Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
  • Settles bill accurately through credit card or cash transaction
  • Utilizes a variety of computer systems to check guests in and out
  • Runs daily reports, selects and block rooms for arriving guests
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
  • Works harmoniously and professionally with co-workers, supervisors and GSAs
  • Can answer guest calls and direct them appropriately in the absence of a Communications Operator
  • Performs any other duties as assigned to him/her by management
  • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage
  • Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
  • Works closely with Housekeeping team to ensure smooth handling of room allocation, balance inventory and room is met with guest’s preference and ready for check in upon arrival
  • Works closely with Engineering to ensure for the completion of any guest’s related maintenance issues are resolved and control room preventive maintenance program

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under its name, typically without owning the real estate, and it maintains brand standards and guest service across locations. It earns mainly management fees tied to hotel revenue and gross operating profit, plus licensing fees for branded residences and fees from fractional ownership programs. The company distinguishes itself with a consistent global luxury experience, a property-management model, and offerings that combine hotel services with branded residences and ownership options. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, upholding strict brand standards, and expanding premium accommodations and ownership options worldwide.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1993

Simplify Jobs

Simplify's Take

What believers are saying

  • Four Seasons Mykonos opens late summer 2026 as Cycladic village by Nicos Valsamakis.
  • Cartagena hotel opened April 2026 in historic district tapping Caribbean tourism surge.
  • Kuala Lumpur launched AI-driven event tools April 18, 2026, boosting efficiency.

What critics are saying

  • Rosewood's 20 new properties in 2025 erode Four Seasons' management contracts immediately.
  • Aman New York's 25% higher RevPAR in Q1 2026 poaches Four Seasons' ultra-luxury guests.
  • OPEC+ $100/barrel oil in Q3 2026 cuts Middle East occupancy 12-15% at 135 properties.

What makes Four Seasons unique

  • Four Seasons manages properties without owning them, earning 3% gross income and 5% profits.
  • Larger staffs and per-hotel reserve accounts ensure superior upkeep versus competitors.
  • Branded residences generated $2.1B sales across 55 properties in 20 countries in 2024.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Complimentary stays at Four Seasons Worldwide

Free employee meals prepared by the Four Seasons Culinary ‘Ohana

Training and Development Opportunities

Employee Recognition Programs

Company News

Telum Media
Apr 10th, 2026
Nicole Ford starts new chapter in hospitality as Director of PR and Marketing.

Nicole Ford starts new chapter in hospitality as Director of PR and Marketing. by Telum Media 10 April 2026 3:46 AM Nicole Ford has commenced a new role at Four Seasons Hotel Sydney as Director of Public Relations and Marketing. She was previously at Salter Brothers Hospitality as Group Public Relations and Communications Manager. Nicole has previous comms experience at IHG and Accor in Thailand, as well as within the luxury and lifestyle retail sector. Telum Media creating connections. Book a demo

Now Shenzhen
Apr 10th, 2026
Four Seasons Hotel Shenzhen appoints Shirley Liao as Commercial Director.

Four Seasons Hotel Shenzhen appoints Shirley Liao as Commercial Director. NowShenzhen | April 10, 2026 Shenzhen, April - Four Seasons Hotel Shenzhen announces the appointment of Shirley Liao as Commercial Director. With over 17 years of expertise in luxury hospitality, Shirley now brings her trademark blend of strategic acumen and genuine warmth to the leadership team. Since joining the Hotel in 2014, Shirley has demonstrated exceptional talent and focus, swiftly mastering every facet of the commercial division. Her unwavering resilience played a key role in guiding the team through the challenges of 2020 and the slow recovery that followed, as Shirley consistently turned adversity into opportunity by leveraging partnerships, optimising strategy and inspiring colleagues to aim higher. With a knack for creating win-win outcomes - "the foundation of lasting success" - she is particularly proud of moments when the team's collaborative strategies led to visible value for all stakeholders, from guests and employees to partners and owners. Now, marking a milestone in her career, she takes charge of the Hotel's broader commercial strategy, where she will oversee sales, revenue management, public relations and catering - guiding these critical functions to align with the brand's DNA and shape the next chapter of success for Four Seasons Hotel Shenzhen. Born and raised in China's Hubei province, Shirley graduated from Hubei University with a bachelor's degree in Hotel and Tourism Management. Prior to joining Four Seasons, she spent six years shoring up her credentials with a renowned global hospitality brand, learning to navigate complexity with grace and building the fortitude needed to thrive through tough market cycles. Beyond the workplace, Shirley enjoys tennis and has self-studied Japanese to earn the prestigious JLPT N1 certification. She loves to spend her vacation time with her family. "My vision is for Four Seasons Hotel Shenzhen to be not just a leading luxury hotel but an integral part of the city's vibrant narrative," shares Shirley. "I'm most excited about leveraging Shenzhen's limitless potential to co-create unique experiences for our guests, fostering a true symbiosis where the Hotel's growth reflects and contributes to the city's remarkable journey." Located in the Central Business District of Futian, Four Seasons Hotel Shenzhen sits at the intersection of commerce, culture and connection - providing an ideal setting for Shirley to carry out her mission. Blending timeless luxury with dynamic innovation, the Hotel welcomes both domestic guests and global travellers to experience Shenzhen's diverse offerings, warmly guided by a world-class team. About Four Seasons Hotel Shenzhen The Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city's Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to two Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, four food and beverage outlets, and a grand ballroom with five other function venues plus unique outdoor multilevel terraces. April 10, 2026

Travel PR News
Apr 8th, 2026
Four Seasons Fort Lauderdale launches year long Michelin chef dinner series at Evelyn's restaurant.

Four Seasons Fort Lauderdale launches year long Michelin chef dinner series at Evelyn's restaurant. (IN SHORT) Four Seasons Hotel and Residences Fort Lauderdale has launched a year-long dinner series at Evelyn's Fort Lauderdale, featuring Michelin-recognized chefs from across the United States. Held on select Mondays throughout 2026, each event offers a one-night-only collaborative menu created by visiting chefs and Executive Chef Brandon Salomon. The series highlights Fort Lauderdale's growing culinary reputation while providing guests with exclusive dining experiences that emphasize creativity, seasonality, and collaboration. With notable chefs such as Orianne Shapira and future participants from Miami and New Orleans, the programme establishes Evelyn's as a platform for high-level culinary exchange. (PRESS RELEASE) FORT LAUDERDALE, FL, 2026-Apr-8 - /Travel PR News/ - At Four Seasons Hotel and Residences Fort Lauderdale, a new culinary initiative is set to spotlight the city's growing reputation as a dining destination. The property has introduced a year-long dinner series at Evelyn's Fort Lauderdale, bringing Michelin-recognized chefs from across the United States together for exclusive, one-night-only collaborations throughout 2026. Scheduled on select Monday evenings, the series centres on intimate, chef-to-chef menus created in partnership between visiting culinary talent and the hotel's in-house team, led by Executive Chef Brandon Salomon. Each event will feature a bespoke menu available for a single night, emphasising creativity, collaboration, and a sense of occasion that cannot be replicated. The initiative reflects a broader shift in Fort Lauderdale's culinary landscape, as the city continues to gain recognition for its evolving food scene. General Manager Mali Carow noted that the series is designed to bring nationally acclaimed chefs into the hotel's kitchen in a way that feels authentic to the destination while highlighting the intersection of talent, culture, and innovation. At the heart of the programme is Evelyn's, an oceanfront restaurant known for its coastal Floridian cuisine infused with Eastern Mediterranean influences. Under Salomon's leadership, the venue has contributed to shaping the city's culinary identity, making it a fitting stage for a rotating roster of guest chefs. The series launched in March 2026, with its first featured collaboration led by Orianne Shapira, Executive Chef of Shmoné in New York City. The Michelin-starred restaurant, created by Eyal Shani, is known for its highly seasonal, ingredient-driven approach, with menus that evolve alongside market availability. Additional dinners scheduled for 2026 include a collaboration with Chef Bernardo Paladini of Torno Subito in Miami, a concept associated with Massimo Bottura, as well as a future event featuring Chef Serigne Mbaye of Dakar NOLA in New Orleans in early 2027. More guest chefs are expected to be announced as the series progresses. Beyond the dining programme, guests are encouraged to extend their visit through curated hotel experiences, including dining, wellness, and leisure offerings. The hotel's Experience More package provides added value for longer stays, reinforcing the property's focus on delivering a comprehensive luxury experience. By launching its first ongoing national dining series, Four Seasons Fort Lauderdale positions Evelyn's as a platform for culinary exchange and innovation, while contributing to the city's emergence as a destination where high-level gastronomy continues to evolve. PRESS CONTACTS Christine Haughney Director of Public Relations and Marketing 525 North Fort Lauderdale Beach Boulevard Fort Lauderdale, Florida 33304 USA [email protected] +1 754 336 3100

Nulsha BookYatri Private Limited
Apr 5th, 2026
Four Seasons opens new hotel in Cartagena in April 2026 expanding Colombia portfolio.

Four Seasons opens new hotel in Cartagena in April 2026 expanding Colombia portfolio. Four Seasons has opened a new hotel in Cartagena, Colombia in April 2026, marking its expansion in the country's hospitality sector. Apr 5, 2026 - 11:00 Listen This News Article Four Seasons opened a new hotel in Cartagena, Colombia in April 2026, the company said, marking its entry into the historic coastal city and expanding its presence in Latin America as it targets growth in key tourism destinations with established international demand. Discover more Aviation Industry News Tourism Destination Guides Industry Reports Access Hotel opens in Cartagena historic district. The newly opened property is located in Cartagena, a major tourism hub on Colombia's Caribbean coast known for its historic architecture and cultural significance. The hotel has begun operations and is accepting bookings, according to a company statement. Hotel Industry Events Company officials said the opening forms part of a broader strategy to expand in high-demand leisure markets. Cartagena was selected due to its consistent visitor inflows and position as a gateway destination for international travelers. Property features and facilities. The hotel includes guest rooms, suites, food and beverage outlets and event spaces designed to cater to both leisure and business travelers. Facilities also include wellness and recreational areas integrated within the property layout. Management said the design incorporates restored heritage structures alongside new construction, reflecting the architectural character of the surrounding area. The property is positioned within close proximity to key tourist attractions. Development and restoration scope. The project involved the redevelopment of multiple existing buildings, including historically significant structures that were restored as part of the hotel complex. Officials confirmed that preservation guidelines were followed during construction. Hotel Industry Events The development was carried out in partnership with local stakeholders, with the aim of integrating the property into Cartagena's urban and cultural landscape. The company did not disclose the total investment value. Strategic expansion in Latin America. Four Seasons said the Cartagena opening is part of its ongoing expansion across Latin America, where it has been increasing its presence through new developments and partnerships. The company identified Colombia as a priority market for growth. Officials noted that the expansion aligns with rising international travel to the region and increasing demand for hotel accommodation in established destinations. The company is evaluating additional opportunities in similar markets. Discover more Hotel Booking Platform Beverage Manager Training Industry News Subscription Market context and demand. Cartagena has experienced steady growth in tourism, supported by improved connectivity and infrastructure development. Industry participants said the city continues to attract both leisure visitors and event-based travel. Industry News Subscription The addition of new hotel capacity is expected to support demand during peak travel periods and major events. Local authorities have also promoted investment in hospitality infrastructure to accommodate increasing visitor numbers. Background and current status. Four Seasons operates hotels and resorts in multiple international markets and has been expanding its portfolio through a mix of new developments and restorations. The Cartagena property represents its latest addition in the region. As of April 2026, the hotel is fully operational, with the company focusing on stabilizing operations and integrating the property into its global network following the official opening. Discover more Travel & Transportation Housekeeping Management Tools Hospitality training courses

Todostartups
Mar 27th, 2026
Four Seasons Hotel Madrid begins a consolidation phase under the leadership of Patrick Pollak.

Four Seasons Hotel Madrid begins a consolidation phase under the leadership of Patrick Pollak. Patrick Pollak's arrival at the helm of Four Seasons Hotel Madrid is not a random move, but the culmination of a three-decade career marked by unwavering fidelity to the most demanding standards of global hospitality. Assuming the role of regional vice president and general manager, Pollak brings with him cultural and professional experience honed in diverse settings such as Mexico, the United States, China, and Canada. His appointment, effective in March 2026, coincides with a period of maturity for the Madrid property, which after five years of operations has established itself as the epicenter of luxury in the Spanish capital. Pollak represents a bridge between European tradition and North American operational efficiency, a duality that defines his own identity from birth. Born in Mexico City but of French roots, the new general manager embodies the cosmopolitan nature that the brand seeks to project in its most emblematic locations. This bicultural heritage was the driving force that led him back to France to pursue higher education at the prestigious Institut Paul Bocuse in Lyon, an institution that not only teaches hotel management but also instills in its students an almost sacred respect for gastronomy and attention-to-detail service. That formative stage in the heart of world haute cuisine laid the foundation for what would be a meteoric career within the company, starting in 1996 as bar manager at the Mexico City property. From those first steps, Pollak understood that luxury does not reside in material opulence, but in the ability to anticipate guests' needs with absolute naturalness. The Journey Through Hospitality Icons: Patrick Pollak's progression within the structure of the Canadian chain is a testament to adaptability and constant growth. After his beginnings in operational areas, his talent for team management and aesthetic sensibility led him to lead critical food and beverage departments, a facet he considers essential to giving soul to any grand luxury hotel. His stints in highly demanding vacation destinations, such as Punta Mita on Mexico's Pacific coast or Hualalai in the Hawaiian Islands, allowed him to perfect the management of expectations for clients seeking personalized experiences and an emotional connection with the destination. These experiences in resort environments were the prelude to his leap to managing large urban hotels in extremely competitive and technologically advanced markets. In 2017, Pollak took command in Guangzhou, one of Asia's commercial nerve centers, where scale and operational speed demand surgical precision. Subsequently, his transfer to Toronto to manage the brand's flagship hotel solidified his reputation as a leader capable of managing not only a hotel property but a corporate symbol worldwide. This upward trajectory has provided him with a panoramic view of how different cultures interpret quality service, allowing him now to land in Madrid with a suitcase full of innovative solutions and a deep understanding of the diversity of travelers who today choose the Spanish capital as their reference destination. Consolidation and Future Vision in the Heart of Madrid: The challenge Patrick Pollak faces at Four Seasons Hotel Madrid is to elevate a project that already enjoys consolidated prestige after five successful years. His mission is not to transform the essence of the hotel, but to polish each of its processes so that the property continues to be the beacon guiding the renewal of the service sector in the city. The new general manager frequently emphasizes that, although each building of the firm possesses unique architecture and historical context, the common thread that unites them is the pride of belonging among its workers. For Pollak, the human factor is the only asset capable of making a difference in an industry where infrastructure is often impeccable but sometimes lacking warmth. Under his leadership, the hotel seeks to deepen its integration with Madrid's social and cultural fabric. It is not simply lodging for international visitors, but a living space where gastronomy, wellness, and social events converge to offer a value proposition that resonates with both local and foreign audiences. His command of three languages and ability to navigate different cultural codes facilitate this work as a brand ambassador. Pollak assumes the responsibility of protecting the architectural legacy of the Canalejas complex while driving an innovation agenda that ensures service remains at the forefront of global trends, ensuring excellence is a constant, not an exception. A Commitment to Excellence and Authenticity: The work philosophy Patrick Pollak implements is based on the conviction that contemporary luxury must be authentic and free of unnecessary artifice. Taking the reins of the regional vice presidency, his focus is on continuing the achievements of his predecessors, adding an additional layer of technical and emotional sophistication. The executive recognizes the immense potential Madrid has displayed in recent years, positioning itself as one of the most vibrant and attractive cities for international capital. In this context, his role is that of a facilitator who enables the local team to shine, fostering a work culture where passion for detail becomes the common language of all employees, from reception to the kitchens. Pollak's arrival marks the beginning of a phase of operational maturity in which the hotel aspires to refine its hospitality offering. It is expected that under his direction, gastronomic experiences and wellness services will be further enhanced, areas the executive masters due to his training and prior experience. The commitment to the city is firm: to continue building on what has already been established, respecting the history of a building that is part of Madrid's heritage, but projecting it toward a future where extreme quality and genuine connection with the guest are the undisputed hallmarks. In this new stage, Pollak's vision promises to keep the hotel as an unavoidable reference in the sector, adapting to the demands of a time that requires both efficiency and profound humanity in treatment.

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