Full-Time

Associate Customer Support Analyst – New Grad

Updated on 4/25/2024

IXL Learning

IXL Learning

501-1,000 employees

Personalized K-12 educational platform with analytics

Data & Analytics
Education

Entry

Raleigh, NC, USA

Required Skills
Communications
Requirements
  • BA/BS degree required
  • Some experience in a customer facing role in a corporate setting is preferred
  • Teaching/tutoring experience is a plus
  • Strong written and oral communication skills
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Energetic, positive person who works well independently and with a team
  • Detail-oriented and exceptionally organized
  • Quick learner who demonstrates initiative
  • Passion for improving education through technology
Responsibilities
  • Develop and maintain a high level of product expertise
  • Identify customer needs and help customers with best practice use of IXL’s software
  • Offer ongoing support to customers via chat, phone, and email
  • Troubleshoot issues and provide expert solutions and workarounds
  • Analyze and replicate software issues to assist in the creation of bug reports
  • Create and maintain product documentation for internal teams and customers
  • Gather customer feedback and feature requests to share with the Technical Support team

IXL Learning offers a personalized K-12 curriculum in math, language arts, science, social studies, and Spanish, utilizing real-time analytics and individualized guidance to tailor learning experiences for students. The platform incorporates technology to provide real-time diagnostic tools, ultimately enhancing learning outcomes.

Company Stage

N/A

Total Funding

$510M

Headquarters

San Mateo, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

21%

Benefits

100% paid medical, dental, and vision

Matching 401K retirement plan

Flexible paid time off and sick days