Full-Time
Associate Customer Support Analyst – New Grad
Confirmed live in the last 24 hours
IXL Learning
501-1,000 employees
Interactive learning platform for students
Entry
Raleigh, NC, USA
Position is based in the Raleigh, NC area office.
- BA/BS degree required
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
- Develop and maintain a high level of product expertise
- Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
- Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
- Troubleshoot issues and provide expert solutions and workarounds
- Analyze and replicate software issues to assist in the creation of bug reports
- Create and maintain product documentation for internal teams and customers
- Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
IXL Learning is an interactive platform that focuses on making education engaging for students from kindergarten to high school. It provides personalized practice in math and English, featuring over 1,000 skills that align with the Indian national curriculum. The platform caters to a variety of users, including individual students, parents, and educational institutions. IXL stands out from its competitors by offering adaptive learning experiences and real-time analytics that help track student progress and identify areas needing improvement. The platform also includes gamification elements, such as virtual treasure hunts and awards, to encourage student participation and enjoyment in learning. IXL's goal is to enhance student performance through tailored learning experiences and to make education more effective and enjoyable.
Company Stage
N/A
Total Funding
$510M
Headquarters
San Mateo, California
Founded
1998
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- IXL Learning's partnerships, such as with Two Rivers Distribution and Lynn Public Schools, expand its reach and impact, providing more opportunities for growth and influence in the education sector.
- The company's continuous innovation, exemplified by the release of new products like the Ultimate Math Workbooks and Takeoff by IXL Math™, demonstrates its commitment to enhancing educational outcomes.
- Participation in high-profile events like the Competency-Based Education Summit showcases IXL Learning's leadership and influence in modern educational practices.
What critics are saying
- The competitive landscape of EdTech requires IXL Learning to continuously innovate to maintain its market position.
- The integration of multiple acquisitions, such as Dictionary.com and Thesaurus.com, poses challenges in maintaining a cohesive brand and user experience.
What makes IXL Learning unique
- IXL Learning's acquisition of Dictionary.com and Thesaurus.com significantly enhances its language and literacy offerings, setting it apart from other educational platforms.
- The integration of Rosetta Stone's immersive language learning methods with IXL's personalized learning platform provides a unique, comprehensive educational experience.
- IXL Learning's extensive range of workbooks and online resources, designed by educational experts, ensures a seamless connection between virtual and offline learning, which is a rare feature among competitors.
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Benefits
100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days