Engineer – Federal IGA/IAM Support Operation
Posted on 4/3/2024
Saviynt

501-1,000 employees

Cloud-based identity governance and security solutions provider.
Company Overview
Saviynt stands out as a leading enterprise in the identity governance and cloud security sector, offering comprehensive solutions that address complex security and compliance challenges. Their competitive edge lies in their ability to integrate identity governance, granular application access, cloud security, and privileged access, ensuring a secure business ecosystem. The company also prioritizes a frictionless user experience, demonstrating a commitment to both technical excellence and customer satisfaction.

Company Stage

Series A

Total Funding

$375M

Founded

2010

Headquarters

El Segundo, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

-5%
Locations
El Segundo, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Kubernetes
Microsoft Azure
Communications
SQL
Java
AWS
Perl
Development Operations (DevOps)
Linux/Unix
CategoriesNew
IT & Security
Cybersecurity
IT Support
System Administration
Requirements
  • Bachelor's or equivalent experience in Engineering or CIS/Cyber Security/IT field
  • 4-5 years of customer facing Technical Support (in FedRAMP environment preferred) OR 3-4 years of industry experience in administration of Identity Management and Governance products in design, development, customization, configuration, and deployment
  • Experience with ticketing systems: ServiceDesk, Remedy, etc.
  • Understanding of SLAs and the importance of meeting SLAs
  • Ability to provide 24/7 on-call support as an SME (on a rotational basis)
  • Experience with documentation of policies and procedures as well as KCS principles and/or KM discipline
  • Ability to excel in a team-oriented, project-based work environment
  • Strong critical thinking skills, and the ability to think on your feet, adapt and overcome
  • Strong interpersonal and business communication skills
  • Must be able to thrive in a fast-paced, high energy environment
  • Ability to dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
  • Knowledge of Web Services (REST/SOAP)
  • Knowledge of Java/J2EE and SQL
  • Experience in Unix Shell/Perl scripting
  • Experience with cloud platforms (AWS, Azure)
  • Knowledge of Microservices, Kubernetes, Datadog, Elasticsearch, or similar industry technologies is preferred
Responsibilities
  • Resolve technical issues through debugging, research, and investigation
  • Provide Level 2 support for the system within agreed service levels
  • Manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area
  • Provide ongoing communication of ticket status per SLA
  • Attend customer facing status calls daily/weekly, when appropriate
  • Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
  • Help with operations after go-live, ensuring SLAs are adhered to and met
  • Work closely with business, Engineering, Infrastructure/DevOps and Security teams on activities related to supporting the IAM service offerings
  • Follow approved life cycle methodologies
  • Create knowledge documentation for testing, troubleshooting, mitigation, and resolution