Manager of Client Delivery

The opportunity

We’re looking for a Manager of Client Delivery to lead a high-performing global team and ensure our client programs are delivered with consistency, quality, and efficiency. This role is central to balancing day-to-day client needs with long-term improvements in processes, tools, and team capabilities that support our growth.

You’ll oversee end-to-end delivery operations, manage and develop a distributed team, and act as the senior escalation point for cross-functional partners. Success in this role means building a culture of accountability, operational excellence, and continuous improvement while ensuring our clients receive best-in-class service.

Location: United States

What you'll do

• Lead, coach, and develop a global Client Delivery team, fostering high performance and career growth.
• Oversee end-to-end delivery of client programs, meeting SLAs for on-time and high-quality execution.
• Serve as the senior escalation point for delivery issues, collaborating with Sales, Customer Success, and Fulfillment to resolve challenges.
• Monitor delivery performance through KPIs and dashboards; leverage data to identify trends and drive improvements.
• Partner with Product, Business Intelligence, and Salesforce teams to improve processes, reporting, and operational efficiency.
• Collaborate with leadership on staffing plans, workload distribution, and global coverage across time zones.
• Enhance onboarding, training, and enablement to accelerate team readiness and performance.
• Align delivery operations with company priorities and business outcomes to support growth.

Who you are

• 5+ years of experience in operations, client delivery, or program management, ideally within B2B services.
• Proven leader with experience managing and developing teams across multiple time zones.
• Strong operational background in delivery, program execution, or client success with a record of meeting SLAs and driving process improvements.
• Skilled cross-functional collaborator, with experience working closely with Sales, Customer Success, Product, and Fulfillment teams.
• Analytical and data-driven; adept at interpreting data, managing complex workflows, and leading change initiatives.
• Excellent communicator who can influence stakeholders and provide clear direction to teams.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for your furry family members.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for our in-office team.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.