Simplify Logo

Full-Time

Order Management Specialist I

Updated on 7/13/2024

Lucid

Lucid

1,001-5,000 employees

Visual collaboration and diagramming software suite

Junior

Raleigh, NC, USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Communications
Requirements
  • 1-2 years experience in deal desk, accounts receivable, order management, business operations, or similar role
  • Bachelor’s Degree in Business, Accounting, Finance, Information Systems, or similar field
  • High attention to detail and a drive to achieve high accuracy rates
  • Ability to understand and follow complex processes
  • Positive attitude and willingness to adapt to evolving processes
  • Strong communication and interpersonal skills; must be able to work well with sales, operations, customer success, and accounting teams
  • Passion for working cross-departmentally with internal customers and stakeholders on complex business processes and projects
  • Ability to work both independently and collaboratively to achieve shared team objectives
  • Innovative, highly motivated, and success driven approach to work activities
  • Excellent work ethic and problem solving skills
Responsibilities
  • Work directly with sales reps to process order requests of varying size and complexity in our CRM and billing systems
  • Ensure compliance with published sales and business approval policies
  • Ensure completeness and accuracy of bookings, license provisioning, and customer invoicing
  • Develop an in-depth understanding of licensing models and recommend contract structures based on client use cases
  • Be an advocate and partner to internal organizations by understanding the complex needs of the sales and Revenue Operations organizations
  • Drive process improvements to current order process to improve sales rep experience as well as reduce overall processing time
  • Other duties as assigned

Lucid Software offers a visual collaboration suite, which is designed to enhance productivity and collaboration among distributed, hybrid, and cross-functional teams. The company's platform, trusted by millions including industry giants like Google, GE, and Microsoft, focuses on virtual whiteboarding, intelligent diagramming, and cloud visualization technologies. This positions Lucid Software as a leader in facilitating effective team collaboration and data visualization in a digital-first world, making it a compelling workplace for those interested in driving cutting-edge technology solutions in the space of collaborative and visual communication tools.

Company Stage

Series D

Total Funding

$670.5M

Headquarters

South Jordan, Utah

Founded

2010

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-5%

2 year growth

1%

Benefits

Competitive compensation packages

Comprehensive portfolio of health benefits

Equity

Eight-week paid sabbatical after 5 years

Paid parental/family leave

Annual Hackathon and frequent game nights

Personal and career development through Lucid Learning

Community engagement and giving through Lucid Heart