Job Posting Title:
Information Technology Coordinator II
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Hiring Department:
University Unions
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Exempt
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Earliest Start Date:
Oct 27, 2025
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Position Duration:
Expected to Continue
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Location:
UT MAIN CAMPUS
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Job Details:
General Notes
Serving under the Division of Student Affairs, University Unions’ mission is to enhance the student experience and to enrich campus life by providing cultural, educational, social, and recreational programs as well as related goods and services to the campus community.
What sets you apart when you join University Unions?
As a Longhorn, you’ll be working for a globally recognized university. Your work will make a difference in the lives of faculty, staff, and of course, our students! During your time on campus, you will contribute to programs, organizations, and activities that help our students develop a sense of community and provide valuable leadership and career readiness skills that they will carry with them throughout their professional and personal lives.
What benefits do I receive with UT? The university offers an impressive benefits package including, but not limited to:
• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Optional Vision, Dental, Life, and Disability insurance options.
• Generous paid vacation, sick time, and holidays.
• Teachers Retirement System of Texas, a defined benefit retirement plan.
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b).
• Flexible spending account options for medical and childcare expenses.
• Robust free training access through LinkedIn Learning plus professional conference opportunities.
• Staff tuition assistance once eligible.
• Expansive employee discount program including athletic tickets.
• Free access to UT Austin's libraries and museums.
• Free rides on all UT Shuttle and Austin CapMetro buses.
Purpose
We are currently seeking a skilled and motivated individual to join our technology support team as an IT Coordinator II within University Unions. This role encompasses end-user device guidance, software assistance and network support. The IT Coordinator II will utilize customer service skills and technical expertise to troubleshoot issues, problem solve and facilitate smooth daily operations.
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Responsibilities
- Customer Support: Offer end-user support for computers, peripherals and IT services, both remotely and on-site. This includes installation, diagnosis, repair, maintenance, security and upgrades for hardware, software, and peripherals. Work closely with clients to understand and address their needs. Assist with both mainstream and specialized software. Coordinate with central and external IT services as needed.
- Change Management: Facilitate IT asset changes, including vetting vendors and hardware/software solutions, inventorying, deploying and processing equipment for end of life.
- Information Maintenance: Maintain and update accurate information across various systems, including but not limited to documentation and inventory management.
- Network Planning & Support: Coordinate and provide support for the network and server infrastructure to enhance collaborative work both within and outside the organization. This includes troubleshooting endpoint device networking issues and assisting in the planning and execution of networking projects as required.
- Social Media Support (Backup): Serve as backup social media administrator. When assigned, monitor official accounts, post approved content, and escalate urgent issues per University/Division policies and crisis protocols. Coordinate with Marketing/Communications and document per procedures.
- As Assigned: Lead and assist projects and tasks of varying scopes as assigned.
Required Qualifications
At least three years of experience in:
- Delivering macOS and Windows desktop support in an IT Help Desk setting, including responding, diagnosing and implementing solutions for user requests.
- Advanced troubleshooting, maintenance and setup of hardware, software and peripherals critical for organizational data, workflows and secure server/cloud connectivity.
- Utilizing various support channels such as phone, in-person and remote access.
Technical Skills:
- Proficiency in supporting widely used applications and suites, such as Microsoft Office 365.
- Strong capabilities with both macOS and Windows in a networked environment.
- Experience in Active Directory management.
- Competence applying information security best practices for system hardening at the OS and software levels.
- Adherence to technical support protocols and policies.
Core Competencies:
- Commitment to outstanding customer service.
- Clear and effective communication skills, both verbally and in writing.
- A keen eye for detail and precision.
- Ability to prioritize multiple high-priority tasks efficiently.
Relevant education and experience may be considered as appropriate.
Preferred Qualifications
- Bachelor’s degree.
- More experience beyond the minimum required.
- Expertise in providing macOS technical support.
- Experience supporting faculty, students and staff in a higher education environment.
- Experience with IT environment at UT Austin.
- Broad experience with common and specialized software applications.
- Demonstrated ability to work collaboratively within multidisciplinary IT teams department-wide and engage effectively with various groups across campus.
- System administration experience.
- Experience with Esports and audio/visual technology a plus.
- Proficiency in network management tasks such as patching, port configuration, logical mapping and network troubleshooting.
- Experience managing multifunction network printers.
- Experience with social media monitoring/management and familiarity with institutional social media policies and accessibility standards.
Experience with specific tools:
- Office 365 Suite
- JAMF
- Microsoft Endpoint Configuration Manager (MECM)
- macOS Terminal/Command Line
- macOS scripting
Salary Range
$62,000+ Annually
Working Conditions
May work around standard office equipment. Repetitive use of a keyboard at a workstation. Frequent standing and sitting and the use of manual dexterity. Final candidate will be required to pass a background check prior to starting employment.
UT Austin is a Tobacco-free Campus.
Work Shift
Standard office hours, on-site five days per week wiht occasional flexibility. Occasional after hours or weekend coverage for events, maintenance, incidents, or backup social media.
Required Materials
- Resume.
- A letter of interest that includes specific experience and training relative to the position.
- Three work references with their contact information; at least one reference should be from a supervisor, current or former.
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
IT & Security (1)