The position location is onsite in Brooklyn, OH (This is an in office role)

Typical schedule is Monday through Friday 7:30-AM to 4:30PM

Essential job duties

• This role covers a combination of staff within the areas of consumer servicing, mortgage servicing, commercial servicing, collections, recovery and cover a broad range of responsibilities and duties

• Typically covers a broad range of research and accounts receivable responsibilities rather than focusing on one specific role

• Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for processing, servicing, recording, and/or organization of documentation associated with a product or process

• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts.

• Contributes to work flow or process change and redesign

• Ability to form a strong basic understanding of the specific product or processes

• Reviews and ensures proper documentation or procedures are used for moderate activities

• Accountable for regular reporting and analysis requests

• Is fully proficient in duties while working under moderate to limited supervision

• Other duties as assigned

Required and/or Preferred Qualifications

• High School Diploma or GED equivalent. College degree  with accounting preferred

• Accounts receivable or MSP system experience preferred

• Typically 1-3 years of experience in operations role

• Ability to work under pressure and meet deadlines

• Demonstrated analytical, research and problem resolution skills

• Intermediate understanding of accounting principles

• Intermediate understanding of banking policies, procedures, government regulations

• Intermediate understanding of loan documentation

• Prolonged Standing (5-8 hours per day), frequent use of hands to

• Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires

• Moderate knowledge of banking policies, procedures and governmental regulations

• Proficient in 10-Key, able to perform with a high degree of speed and accuracy

• Proficient in Microsoft Office applications

• Works well with others in a fully developed work team environment

• Open minded and adaptable to new ideas in a changing environment

• Excellent customer service skills

• Proven excellent verbal/written communication and interpersonal skills

• Proven ability to handle all monetary/ processing functions independently

• Ability to perform moderate scheduled and non-scheduled maintenance functions

• Ability to meet production goals

• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently

• Ability to work with minimal supervision in decision making

• Exceptional attention to detail

• May train or assist in training new staff