The Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in  states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously  evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

The Job

Airbnb is a mission-driven company dedicated to helping create connection and belonging. The company was born with a creative spirit, much like the environment at the Rhode Island School of Design where Brian Chesky and Joe Gebbia — two of its co-founders — went to college together. This creative spirit is one of the defining parts of its culture and the reason the Ground Control team was founded in 2011. 

Ground Control aims to build a strong and enduring culture by connecting all employees to Airbnb’s mission, its community, and its core values through storytelling and shared experiences. Ground Control team members are the ultimate hosts. 

Ground Control is seeking an internal communications and engagement professional to design and execute programs for the Employee Experience and the Diversity & Belonging functions at Airbnb. 

The ideal candidate has experience leading content and employee engagement strategies around program changes, diversity and belonging initiatives, organizational changes, crises, and culture and has a track record of creating high-quality leadership communications, team moments, and internal news content.

You’ll have the opportunity to directly impact our holistic Employee Experience narrative, with responsibility for communicating programs to the company through strategic, creative and inclusive campaigns on compensation, benefits, learning, workplace, performance, Diversity & Belonging, and other employee-focused initiatives. You’ll work closely with senior leaders, central teams, and cultural ambassadors on company-wide moments and communications that inform and inspire employees about the Employee Experience and nurture Airbnb’s culture. You have experience designing and producing content and engagement programs for teams. As a strategic thought partner to executives, you will create clear, compelling narratives around visions, priorities, and programs – distilling complex topics into simple messages. 

You leverage your expertise to coach leaders, ensuring our core values and employees remain at the heart of our comms. You take an entrepreneurial approach to communications—meaning you can both set a high-level strategy and get hands-on with the details.. You’ll bring your skills to bear in a fast-moving environment involving multiple deadlines, projects, and personalities. You’re laser-focused on your audience. You’re proactive and take ownership. You’re an empathetic listener and willing to pitch in and help teammates. You have an eye for detail, are an avid researcher, and an excellent writer.

Responsibilities:

• Designs strategic, audience-centric, and inclusive communications strategies that engage employees in programs, policies, benefits, and offerings of the Airbnb Employee Experience 
• Acts as an essential and trusted partner to leaders, providing regular feedback and coaching 
• Builds multi-medium tactics that further D&B outcomes and initiatives, and embeds a lens of inclusivity across all of the work
• Leads and/or supports communication strategies in relation to employees’ responses to external social or political crises or situations
• Interacts with stakeholders at all levels of the organization, guiding and influencing strategic decision making
• Elevates our internal narrative around how we are building an inclusive product and driving belonging in our community, including through our work in anti-discrimination, policy, and partnerships 
• Works closely with stakeholders across the organization to research, write, and review content for different audiences and channels 
• Partners with stakeholders to align comms approaches and strategy to the broader company roadmap
• Partners with managers and leaders on comms approaches to drive clarity and impact; influences on decisions related to comms strategies and messaging
• Owns design and production of team moments, including defining narratives, building presentations, and coaching presenters
• Educates and advises on Core Values, inclusivity and belonging, and connecting employees to the mission
• Drives content strategy with appropriate voice and tone for channels and/or functions
• Drive change thoughtfully and proactively, coming up with creative, mission-centered change management solutions.
• Uses innovative approaches related to storytelling; is able to develop messaging for complex programs, problems, and projects
• Measures and improves the effectiveness of messaging, channels, and practices

About You:

• Passion for Airbnb’s mission and community 
• Degree, ideally in Journalism, Communications, PR, or related field
• Seasoned professional with 10+ years of experience in a strategic internal communications role, preferably with crisis communication experience 
• Diversity and belonging subject matter expertise as demonstrated by professional experience or educational background.
• Track record of counseling top executives and delivering measurable results
• Experience with end-to-end content development (strategy, planning, research, writing, editing, distribution, measurement)
• Excellent presentation, interpersonal, and communication skills
• Highly collaborative, organized, and resourceful
• Exceptional writing and editing skills 
• Track record creating effective, innovative communications channels and programs
• A master at influencing and coaching in a values-centered way that considers the employee perspective, and advocating to incorporate employee voice in execution.
• Self-directed strategic thinker capable of collaborating with and influencing a range of stakeholders and making an impact quickly
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Can design and deliver impactful comms and engagement strategies, with the ability to program manage and execute in a hands-on way.
• Capacity to absorb complex and technical details and distill into digestible, employee-facing communications.
• Exceptional organizational and project management skills; executing with speed, high level of accuracy and efficiency, attention to detail, and follow-through
• Creative problem-solving skills with the ability to implement sound judgment
• Ability to thrive in high-stress, fast-paced situations 
• Strong sense of urgency in driving projects to completion
• Familiar with Keynote and telling compelling stories through presentation
• Commitment to confidentiality and business ethics, demonstrating outstanding judgment and discretion

The Pay

Our job titles may span more than one career level. The starting base pay for this role is between $150,000 and $185,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Belonging & Accommodations

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: [email protected]