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Internal Communications and Engagement Manager
Ex & D&B
Posted on 3/15/2023
United States
Experience Level
Desired Skills
  • Passion for Airbnb's mission and community
  • Degree, ideally in Journalism, Communications, PR, or related field
  • Seasoned professional with 10+ years of experience in a strategic internal communications role, preferably with crisis communication experience
  • Diversity and belonging subject matter expertise as demonstrated by professional experience or educational background
  • Track record of counseling top executives and delivering measurable results
  • Experience with end-to-end content development (strategy, planning, research, writing, editing, distribution, measurement)
  • Excellent presentation, interpersonal, and communication skills
  • Highly collaborative, organized, and resourceful
  • Exceptional writing and editing skills
  • Track record creating effective, innovative communications channels and programs
  • A master at influencing and coaching in a values-centered way that considers the employee perspective, and advocating to incorporate employee voice in execution
  • Self-directed strategic thinker capable of collaborating with and influencing a range of stakeholders and making an impact quickly
  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
  • Can design and deliver impactful comms and engagement strategies, with the ability to program manage and execute in a hands-on way
  • Capacity to absorb complex and technical details and distill into digestible, employee-facing communications
  • Exceptional organizational and project management skills; executing with speed, high level of accuracy and efficiency, attention to detail, and follow-through
  • Creative problem-solving skills with the ability to implement sound judgment
  • Ability to thrive in high-stress, fast-paced situations
  • Strong sense of urgency in driving projects to completion
  • Familiar with Keynote and telling compelling stories through presentation
  • Commitment to confidentiality and business ethics, demonstrating outstanding judgment and discretion
  • Designs strategic, audience-centric, and inclusive communications strategies that engage employees in programs, policies, benefits, and offerings of the Airbnb Employee Experience
  • Acts as an essential and trusted partner to leaders, providing regular feedback and coaching
  • Builds multi-medium tactics that further D&B outcomes and initiatives, and embeds a lens of inclusivity across all of the work
  • Leads and/or supports communication strategies in relation to employees' responses to external social or political crises or situations
  • Interacts with stakeholders at all levels of the organization, guiding and influencing strategic decision making
  • Elevates our internal narrative around how we are building an inclusive product and driving belonging in our community, including through our work in anti-discrimination, policy, and partnerships
  • Works closely with stakeholders across the organization to research, write, and review content for different audiences and channels
  • Partners with stakeholders to align comms approaches and strategy to the broader company roadmap
  • Partners with managers and leaders on comms approaches to drive clarity and impact; influences on decisions related to comms strategies and messaging
  • Owns design and production of team moments, including defining narratives, building presentations, and coaching presenters
  • Educates and advises on Core Values, inclusivity and belonging, and connecting employees to the mission
  • Drives content strategy with appropriate voice and tone for channels and/or functions
  • Drive change thoughtfully and proactively, coming up with creative, mission-centered change management solutions
  • Uses innovative approaches related to storytelling; is able to develop messaging for complex programs, problems, and projects
  • Measures and improves the effectiveness of messaging, channels, and practices

501-1,000 employees

Online marketplace for people to list, discover, and book accommodations
Company Overview
Airbnb's mission is to create a world where anyone can belong anywhere and we are focused on creating an end-to-end travel platform that will handle every part of your trip. The company is building a worldwide timeshare marketplace.
  • Comprehensive health plans
  • Paid volunteer time
  • Healthy food and snacks
  • Generous parental and family leave
  • Learning and development
  • Annual travel and experiences credit
Company Core Values
  • Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere.
  • Be a Host: We’re caring, open, and encouraging to everyone we work with.
  • Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow.
  • Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality.