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Senior Manager, Inbound Product Mgmt
Posted on 6/16/2022
San Jose, CA, USA
Experience Level
Desired Skills
Data Analysis
  • 10+ years of enterprise application product management experience - at least 5 years in SaaS
  • Ability to lead a team of product managers and in-depth knowledge of product management processes
  • Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations
  • Relentless focus on product-market fit
  • Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience with using data and analytics to optimize the user experience and enhance the product
  • Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer
  • Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Ability to work hands on, starting small, and scaling up over a period of time
  • Ability to handle multiple competing priorities in a fast-paced environment
  • You're a practitioner of Agile methodologies and making them work in different organizations and environments
  • Knowledge of the ServiceNow platform and current applications portfolio is a huge plus
  • Partnering with cross functional teams to formulate product plans and execute on product roadmap
  • Partner with the design and engineering to build products that solve challenges for customer success and adoption
  • Ability to lead a team of highly qualified product managers
  • Leverage knowledge of existing ServiceNow products and capabilities to ensure the most efficient delivery of products
  • Partner and influence horizontal products and platform roadmaps, in order to leverage innovations that's delivered across the entire ServiceNow product portfolio
  • Work with ISV and SI partners to complement product roadmap and bring holistic solutions to the market
  • Understand the competitive landscape and where ServiceNow fits into the ecosystem
  • Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, in order to improve product and drive roadmap
  • Be instrumental in driving user experiences that delight end users while delivering value to customers
  • Lead prototyping and early ideation of new product features, capabilities
  • Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization (“voice of the customer”)

10,001+ employees

Digital workflows
Company mission
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.