TCC Technologist

Main Responsibilities

• Providing telephone customer support
• Ensuring that the first and second level maintenance activities at remote points of presence are effectively carried out through direct and indirect means
• Perform corrective and preventative maintenance on a variety of satellite communication baseband and RF equipment
• Perform preventative and corrective maintenance on critical systems at the Allan Park Earth Station facility i.e. power systems, and antenna farm
• Perform preventative and corrective maintenance on networking hardware, such as routers, IP switches, hubs and modems
• Review and update customer network documentation for accuracy
• Assist Network Engineering Division personnel with the implementation of new and expanding services, demonstrating thorough understanding of the systems
• Monitor remote customer networks for alarm detection and degradation in service level, and initiate corrective action
• Accurately document network trouble reports in common trouble ticketing database
• Investigate sources of satellite RF interference causing customer service interruptions
• Work directly with Telesat customers and/or third party contractors
• Work effectively in a team environment, and independently with minimal supervision
• Occasional requirements to oversee day to day group operations in a shift lead role.

Education & Experience Required

• 3-year Electronics/Telecommunications Technologist Diploma or recognized equivalent
• 1-2 years experience in related field would be an asset

Specialized Knowledge, Skills & Abilities

• Knowledge of RF/microwave communications devices
• Knowledge of data communications protocols (point to point, LAN/WAN)
• Knowledge of telephony transmission systems.  Knowledge of television transmission systems (both analog and digital)
• Knowledge of HVAC and power systems
• Knowledge of PC operating systems and application programming
• Ability to demonstrate solid troubleshooting skills.

Equipment Used

• Familiar with various types of telecommunications test equipment
• Working knowledge of protocol analyzers, data test sets, spectrum analyzers, video test equipment, audio/voice test equipment, DVMs, Oscilloscopes and power monitors
• Wiring and cable termination tool kits.

Other Requirements

• The service operates 24 hours, 7 days per week. Shift work and the ability to work in an unsupervised environment are critical to this position
• Ability to undertake occasional travel
• Ability to obtain clearance under the Canadian Controlled Goods program (CGP). 
• Ability to obtain U.S. Department of State approval for access to technical data and/or hardware controlled by the U.S. Government
• Preference will be given to bi-lingual candidates

Decision Making & Supervision

• Minimal supervision of day to day activities can be expected. Incumbent must be able to demonstrate good judgement as it relates to customer service and scheduling activities. The incumbent will be paired with a senior technologist for approximately 1 year in order to assist in developing the necessary skills

Working Conditions

• The incumbent will be working within a 24/7 operation and will be part of a regular shift rotation
• Technical phone support for North American domestic and International customer base. International customer base can present English language challenges requiring patience
• The incumbent shares on-call duties with the other TCC technologists
• Overtime and alterations to shift schedules can be expected