Customer Experience Specialist
Sign-On Bonus
Posted on 1/28/2023

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Sacramento, CA, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • Bachelor's degree or 0-2 years of relevant experience
  • Legendary customer service skills; an unwavering passion for taking care of the customer
  • Excellent communication skills (written and verbal)
  • Experience with Enterprise Resource Planning (ERP) tool
  • Ability to work independently
  • Strong & respectful collaborative skills and business acumen
  • Ability to work with diverse workforce and customer base in a matrixed organization
  • Technical aptitude
  • Proficient in Microsoft Office
  • Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to more longer cycle orders. Responsible for proactive, thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information
  • Customer Billing Resolution: Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team
  • Sales Support: Provide price & availability, formal quotations and other pre and post order support functions for standard products and services
  • Perform backup coverage within specific team and across other teams of similar function
  • Comply with all established policies and procedures
  • Participate in new initiatives as requested
  • Assume other duties and responsibilities as required
  • Participation in Xylem Watermark volunteer activities