Full-Time
Healthcare Coordinator
Deadline 5/13/27
PDS Health
Compensation Overview
$16.50 - $23/hr
Nashville, TN, USA
In Person
Travel might be required between offices.
Category
 Administrative & Executive Assistance (1) |
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Required Skills
Patient Education
Requirements
- A high school diploma or general education degree (GED) is required.
- Knowledge of office practices, technology applications, and patient insurance.
- A results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritization.
- A patient-advocacy approach characterized by flexibility, empathy, passion, and ethical conduct.
- Process-focused operating skills, including data-driven decision-making, attention to detail, organization, structured work, knowledge of operational processes, and computer proficiency.
- Financial acumen, including understanding profit drivers, using metrics to manage, building financial understanding among staff and clinicians, and understanding local market drivers and competition.
- Influencing skills, including active listening and observation of behavior and creating a win-win need for change.
- Ability to work independently and as part of a team.
- Ability to multitask effectively without compromising work quality.
- Excellent interpersonal, oral, and written communication skills.
- Ability to handle and maintain patient-record confidentiality.
- Ability to work in a fast-paced environment.
- Travel might be required between offices.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Gain a financial commitment from patients to begin the dentistry diagnosed by the Dentist.
- Become proficient in the PDS system and use its tools, skills, and talents to help patients make decisions suited to their wants and needs.
- Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
- Serve as the subject matter expert on available financial options and give patients choices for beginning dentistry within their budgets.
- Professionally overcome common patient objections to starting treatment.
- Obtain necessary insurance pre-authorizations before completing treatment when required.
- Ensure the office exemplifies the Comprehensive Care Model and manages referrals outside the office.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly affects metrics and results.
- Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
Desired Qualifications
- Prior coursework or on-the-job training in dentistry, insurance, or business.