Customer Success Manager

Solink(R) wins AI excellence award in fraud detection & prevention. Business Intelligence Group recognizes Solink's AI-powered video intelligence platform for delivering real-time fraud detection across 30,000+ locations OTTAWA, ON, April 2, 2026 - Solink (R), a leader in AI-driven video intelligence, has been selected as a winner for Fraud Detection and Prevention in the 2026 Artificial Intelligence Excellence Awards. Presented by the Business Intelligence Group, the award recognizes organizations, products, teams, and individuals that are applying artificial intelligence in ways that drive real, measurable impact. The 2026 Artificial Intelligence Excellence Awards honor achievement across a broad range of industries and use cases, spotlighting the companies and leaders moving AI beyond experimentation and into practical, accountable deployment. This year's program recognized winners across 36 industries and more than 15 countries. "Fraud doesn't announce itself. It hides in the gap between what a receipt says happened and what a camera shows actually happened," said Michael Scott, CMO of Solink. "When an employee processes a return with no customer in frame, Solink flags it instantly, pairing the POS transaction with timestamped video and routing it directly to loss prevention for investigation. No manual digging, no delay. The calculus around committing fraud changes entirely when you know every transaction has eyes on it." Solink is an AI-driven video intelligence platform that unifies video, data, and operations with AI into a single system for multi-location businesses. The platform connects cloud-based video management with real business data, including POS transactions, alarm systems, and foot traffic patterns, across more than 375 integrated business systems, overlaying AI that understands context to surface intelligence that traditional security cameras simply cannot deliver. Solink's AI continuously scans data across all connected locations, flagging anomalies in real time and instantly pairing them with corresponding timestamped video footage, eliminating the manual, time-intensive investigation process that has long defined retail loss prevention. Tools including AI Video Search, Exception-Based Reporting, Dwell-Time Analysis, Traffic Counting, and the Sidekick AI Assistant enable network operators, loss prevention teams, and store managers to detect fraud, prevent theft, and optimize operations proactively, without requiring new hardware or ripping out existing infrastructure. The result is a platform that doesn't just record what happens across a business's locations; it understands what's normal, flags what isn't, and empowers teams to act with confidence. About Solink Solink is the leader in AI-driven video intelligence for security, loss prevention, and operations. By connecting video, data, and operational systems in one platform, Solink helps organizations automatically detect and validate risks, inefficiencies, and key issues in real time. With AI-powered visibility, context-rich insights, and automated workflows, Solink empowers teams to see more, know more, and do more - improving safety, reducing loss, and enhancing performance across every location. Learn more at www.solink.com. About the Artificial Intelligence Excellence Awards Since 2013, the Artificial Intelligence Excellence Awards recognize organizations, products, teams, and individuals leveraging AI technology to solve real-world problems. The program evaluates advances across 46 major AI application types and 36 industries, celebrating innovations that improve the human experience and advance society as a whole. Judged by a panel of experienced business executives who provide transparent feedback and detailed scoring, the awards honor those dedicated to using AI as a force for good. About Business Intelligence Group Business Intelligence Group (BIG) is an independent awards organization that has been recognizing outstanding achievement in business since 2012. Now in its 14th awards season, BIG operates 12 annual programs spanning innovation, artificial intelligence, cybersecurity, customer service, cloud computing, sustainability, sales and marketing, workplace culture, and women's leadership. Business award programs include the BIG Innovation Awards, AI Excellence Awards, Fortress Cyber Security Awards, Excellence in Customer Service Awards, Stratus Awards for Cloud Computing, Sustainability Awards, SAMMY Awards for Sales and Marketing, Best Places to Work Awards, Herizon Awards, Solink Corp. Love Tech Awards, NAA Top Employers Award, and BIG Awards for Business. Unlike popularity contests, BIG programs use professional judging panels and objective scoring benchmarks to identify organizations, products, and individuals making real, measurable impact. Winners receive a complete promotional toolkit - including blockchain-verified credentials, press release support, social media assets, and featured placement across BIG's global community of more than one million business professionals. Media Contact: Guyer Group for Solink

Solink VerifEye advances AI security to reduce burnout and costs. Solink has introduced significant enhancements to Solink VerifEye, its ai-powered command center built to modernize global security operations centers (GSOCs). Fully integrated into the Solink platform, VerifEye allows teams to oversee intrusion detection, suspicious transactions, access control events, and multi-site incident response from a unified interface, helping GSOCs focus on genuine threats rather than sorting through excess noise. Using vision language models (VLMs) and unifying data from multiple systems, VerifEye helps security teams reduce noise, limit operator fatigue, and coordinate faster, more consistent responses across a business' footprint, resulting in higher ROI and improved threat prevention. "Current GSOCs that rely only on humans to watch everything at once are broken," said Mike Matta, co-founder and CEO of Solink. "With VerifEye, we are giving team members a platform to reduce data overload. This doesn't just lower costs; it makes workplaces safer by ensuring that when a real incident happens, the team is fresh, focused, and ready to respond." Solving the $3.3 Billion False Alarm Problem Traditional security systems are notorious for triggering false alarms, which might be caused by something as simple as a blowing leaf or a passing animal. In fact, more than 90% of traditional motion alarms are considered non-actionable. This leads to a massive waste of resources, with U.S. organizations spending an estimated $3.3 billion annually on manual alert triage. VerifEye tackles this challenge head-on by acting as an intelligent filter. The user interface is designed specifically for GSOCs and SOCs, featuring activity tracking and priority-based queuing. AI identifies and prioritizes high-risk signals, such as unauthorized entries or suspicious transactions, and places them in a queue for a human to review. This approach, known as human-in-the-loop (HITL), ensures that while AI does the heavy lifting, a person always makes the final call on the best course of action. A Support System for Staff, Not a Replacement Recent data shows the scope of the problem: 76% of security leaders cite alert fatigue as their top challenge, leading to high turnover and burnout. VerifEye is designed to provide immediate relief to these teams by: * Eliminating digital noise: AI pre-filters thousands of false positives, saving thousands of hours of staff time annually. * Speeding up response: While traditional non-emergency dispatch can take hours, video-enabled response via VerifEye can reduce response time to as little as 3 minutes. * Simplifying workflows: Whether it's a door left open, a risky transaction at the cash register, or an after-hours delivery, all signals are managed in a single dashboard. Beyond Security: Total Business Visibility Unlike traditional security platforms that only monitor for break-ins, VerifEye is a command center for the entire business. Every action an operator takes is logged in an audit trail, which is vital for legal compliance and insurance. It bridges the gap between different departments by centralizing: * Access control, managing who enters the building and when. * Loss prevention, monitoring for suspicious transaction patterns in real-time. * Operations, identifying service disruptions or traffic anomalies that impact the bottom line. Solink VerifEye does not require expensive new hardware or complex installations; it can be integrated into existing systems within minutes, making high-end AI security accessible to businesses of all sizes.