Senior Application Support Engineer
Posted on 3/27/2024
Collective Health

501-1,000 employees

Self funded employer health benefits
Company Overview
Collective Health was founded on the belief that better is possible. Driven by their mission to make understanding, navigating, and paying for care effortless, they've evolved the way health benefits work.
B2B

Company Stage

Series F

Total Funding

$724M

Founded

2013

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

9%

2 year growth

17%
Locations
San Francisco, CA, USA • Plano, TX, USA • Lehi, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
SQL
Postgres
Development Operations (DevOps)
CategoriesNew
Customer Success & Support
IT & Security
IT Project Management
IT Support
Requirements
  • 5+ years of work experience in Technical Support, DevOps, Site Reliability Engineering, or Software Engineering
  • Understanding and troubleshooting problems in broad technical domains
  • Experience with relational databases and SQL
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Ability to prioritize different tasks under pressure
  • Ability to drive projects involving multiple internal and external stakeholders to completion
Responsibilities
  • Provide first and second tier support to internal and external business stakeholders and end-users
  • Collaborate cross functionally with Customer Experience, Operations, Product, and Engineering teams
  • Proactively identify pain points and opportunities for software-driven enhancements
  • Troubleshoot issues in various software solutions
  • Perform impact analysis using PostgreSQL queries