B2C Manager

Salary Range: 75000 to 75000 (Currency: USD) (Pay period: per-year-salary)

Key Responsibilities

• Team Development & Leadership: Build, train, and manage a team of two specialists starting in 2025 to expand our direct-to-consumer lending operations. Foster a high-performance culture and provide ongoing coaching to ensure the team meets and exceeds targets.
• Strategy Development & Execution: Develop and implement strategies to drive online applications and improve conversion rates, ensuring that Lendbuzz provides an efficient and seamless experience for customers throughout the application process.
• Customer Journey Oversight: Manage the entire customer journey from initial online application to loan approval, ensuring a smooth and frictionless process that enhances customer satisfaction.
• Sales Funnel Optimization: Analyze and optimize sales funnels to boost customer acquisition and retention, focusing on improving engagement, shortening approval timelines, and increasing conversion rates.
• Phone-Based Sales Training: Train and mentor team members in effective phone-based sales techniques and customer service, ensuring they are equipped to engage with customers and close deals efficiently.
• Collaboration with Marketing: Work closely with the marketing team to create targeted campaigns that drive traffic to the Lendbuzz website and increase engagement, helping to enhance brand visibility and drive leads.
• Performance Monitoring & Reporting: Monitor performance metrics for the B2C lending program, preparing reports on team effectiveness, customer acquisition costs, and ROI. Use data insights to continuously improve processes.
• Industry Trends & Compliance: Stay up-to-date with trends in auto refinancing, consumer lending regulations, and digital sales channels to ensure compliance and competitive positioning in the market.

Qualifications

• Minimum of 7 years of experience in a managerial role within the auto finance industry, with specific expertise in auto refinance and direct lending.
• Ideal hire will launch and lead our direct-to-consumer loan sales channel.
• In this role you will recruit and manage a team of 2–3 reps focused on converting inbound loan applications from our website.
• They must have experience selling over the phone—ideally in consumer Finance, SaaS, or Refinance environments (not dealership account management).
• The role requires strong sales process knowledge, including full-cycle pipeline management, objection handling, and CRM utilization.
• They’ll guide consumers through loan approval and funding, while helping them navigate dealership challenges.
• Data-driven mindset is a must: the manager will build reporting tools, monitor KPIs, and improve conversion rates.
• Prior experience in consumer auto lending, personal loans, or fintech is a strong plus.
• This is a hands-on, player-coach role with growth upside.