Company Overview
ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.
ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.
ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.
We’re looking for a strategic yet hands-on Vice President of Solution Consulting to lead and scale our Solution Consulting capabilities as we enter a period of explosive growth. This individual will be responsible for leading our Solution Consulting teams to the next level.
This individual MUST have Digitial Identity OR Verify Identity OR Identity Verification experience to be considered for this position.
The VP of Solution Consulting has oversight over a growing team that delivers and executes on the pre and post-close sales lifecycle. The VP of Solution Consulting will be a highly effective executive partner across the company, working with key stakeholders in Sales, Engineering, and Product verticals to understand requirements, identify areas for improvement, and design solutions to drive internal decision-making. Our ideal executive leader gets excited about rolling up their sleeves as an action-oriented leader, effectively ramping up on our complex business model and immediately adding value.
Personnel Management
- Lead a team of world-class Sales Engineers to support the entire customer development lifecycle and drive product adoption
- Partner with HR to recruit and retain top-tier talent
- Identify key skills and capabilities needed to assess team strengths and weaknesses
- Organize the Solution Consulting department and teams to support ID.me’s sales and product goals and initiatives
- Develop Solution Consulting leaders to increase productivity
- Communicate effectively up, down, and laterally to ensure alignment of work
- Provide purpose, motivation, and direction to members of the Solution Consulting team
Solution Consulting Performance and Execution
- Partner with Product, Engineering, Sales, and executive leadership to devise short and long term strategies tied to customer implementation and ongoing technical needs
- Assist the team in supporting ID.me’s largest, most strategic accounts
- Own both the long-term technical strategy and the day-to-day operations, including fostering innovation and implementing best practices
- Design, implement and maintain Solution Consulting playbooks to streamline operations and measure performance
- Solve business problems by turning raw data into actionable insights
- Proactively mitigates risk by identifying and controlling internal and external risk factors
Leadership
- Manage the vision and strategy for the Solution Consulting function
- Supervise work to continuously iterate and improve
- Conduct effective After Action Reviews to instill effective team learning habits
- Define and oversee consistent adoption of instrumentation and standards across the Solution Consulting team
Budget
- Work with the Sales Executives and Chief Financial Officer to develop a bottoms up budget
- Align compensation and incentive metrics and goals for current employees and new hires
- Responsible for headcount, consulting, software, equipment, travel and entertainment, and professional development costs for the Solution Consulting team
The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
Pay Range
$232,003—$278,000 USD
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me’s policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, atid.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
