Senior IT Support Specialist

We are on a mission to unlock impossible AI for all.

Imagine a world in which breakthrough discoveries are commonplace. Here at RAIC Labs, we help organizations transcend data-access and data-quality issues, unleashing the full impact of AI in all fields. Simply put, our technology unlocks previously impossible AI that has the power to change the world.

That’s all well and good, but despite our high-tech profile, we recognize that none of this is possible without our people. Which is why we’re thrilled to be adding a Sr. IT Support Specialist to our team. In this role, you’ll be responsible for managing, maintaining, and enhancing the company's IT infrastructure, ensuring efficient operations, and supporting both technical and end-user needs. This role involves troubleshooting hardware and software issues, supporting all systems, implementing security protocols, and providing day-to-day IT support to all employees across various departments.

Here’s what you’ll be working on:

• Provide on-site and remote technical support to employees by diagnosing and correcting problems with computers, networks, printers, and other peripherals
• Manage IT service requests and ensure timely resolution while maintaining accurate documentation of issues and solutions
• Install, configure, and maintain company hardware and software systems, including servers, desktops, laptops, mobile devices, and other tech equipment both virtually and in person
• Manage and maintain network infrastructure, ensuring high availability, security, and optimal performance of LAN, WAN, and wireless networks
• Oversee and update operating systems, software applications, and security patches
• Operate standard office equipment and assist with the set-up and maintenance of office technology
• Ensure compliance with IT policies and data protection regulations, including managing backup and disaster recovery solutions
• Assist in IT-related projects, such as system upgrades, migrations, and deployments, to enhance company operations
• Work closely with other departments to understand IT needs and propose effective solutions
• Maintain an up-to-date inventory of all IT hardware, software, and licenses

Are you up for the challenge? Read on to see if this will be the right fit for you! 

A good Sr. IT Support Specialist at RAIC Labs must have the following skills, knowledge, education and experience:

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Computer Engineering, or a related field
• 5+ years of experience in an IT support role
• Proficiency in Microsoft 365
• Familiarity with FortiGate Cloud
• Familiarity with IT infrastructure components, including computer networking principles and device management platforms
• Proficiency in software troubleshooting across various platforms
• Experience with desktop support tasks, including hardware setup and configuration
• Ability to work in office in Delafield, WI
• Permanent eligibility to work in the United States without sponsorship