Full-Time

Product support specialist

Confirmed live in the last 24 hours

Watershed

Watershed

51-200 employees

Enterprise climate platform for emissions management

Data & Analytics
Consulting

Mid

New York, NY, USA

Required Skills
Communications
Customer Service
Requirements
  • 2-3 years in a B2B/SaaS customer service environment
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Organized, systematic, and efficient
  • Solution-driven with a bias for action
  • Experience working under pressure in a fast-paced environment
  • Proactive mindset
Responsibilities
  • Assist customers in solving product-related problems
  • Exceed client expectations on response quality and overall customer experience
  • Define workflows and playbooks for Support operations
  • Educate end-users on the platform and advocate customer needs
  • Translate customer feedback into product requirements
  • Explain technical details of carbon accounting and emissions measurement

Watershed, a leading enterprise climate platform, offers a strategic workplace for those passionate about sustainability and environmental impact. Its platform, used by globally recognized companies like Walmart and Spotify, focuses on real-world outcomes in greenhouse gas emissions reduction. Working at this company not only means being at the forefront of environmental change but also involves leveraging innovative methodologies that meet global regulatory standards, providing a significant competitive advantage in the climate tech industry.

Company Stage

Series C

Total Funding

$239.5M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

127%