Full-Time
Bank Customer Advisor
Updated on 8/1/2026
Santander
10,001+ employees
Global retail and commercial banking group
No salary listed
Bielefeld, Germany
In Person
 Finance & Banking (1) |
|---|
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- Ability to conduct needs and potential analyses based on customers' and prospects' individual life situations.
- Ability to advise an existing customer base and acquire new customers for loans, current accounts, cards, and pension provision.
- Ability to build and maintain long-term customer relationships through independent customer appointment scheduling and placement of suitable additional products.
- Ability to continuously develop and maintain a sense of responsibility when proactively managing risks within the bank.
- Ability to work closely with customers and provide professional service.
- Ability to understand people's needs and apply needs analysis, recommendation, closing, and customer support in a sales context.
- Conduct needs and potential analyses within the bank's advisory approach, oriented to the individual life situations of customers and prospects.
- Advise an existing customer base and acquire new customers for loans, current accounts, cards, and pension provision.
- Build and maintain long-term customer relationships, including independently scheduling customer appointments and placing individually suitable additional products.
- Continuously develop and maintain responsibility for proactively managing risks within the bank.
- A commercial vocational qualification in the banking environment, such as a bank clerk qualification, or an equivalent qualification.
- Knowledge and experience in one or more of the product areas of loans, current accounts, cards, and pension provision, or willingness to learn them.
Santander is a global bank focusing on retail and commercial banking in Europe and the Americas. It serves individuals and SMEs through strong regional franchises (Spain, Brazil, the UK, the US) and a broad Consumer Finance arm, while supporting multinational clients via its Corporate & Investment Banking division. It digitalizes core banking on its Gravity cloud to rapidly deploy digital solutions like Openbank and cross-border services, blending fintech agility with a traditional bank balance sheet. Its goal is to improve efficiency under the One Santander framework, grow cross-border revenue, and finance sustainable initiatives aligned with Net Zero targets.
Company Size
10,001+
Company Stage
IPO
Headquarters
Boadilla del Monte, Spain
Founded
1902
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Simplify's Take
What believers are saying
- Santander targets over €1 billion in AI-driven revenue and cost savings annually by 2028.
- The bank surpassed Inditex to become Spain's most valuable company with a €174.9 billion market cap in June 2026.
- Getnet now enables AI agent payment infrastructure in Mexico and Latin America through a Mastercard partnership.
What critics are saying
- Mandatory AI training for 185,000 employees causes operational disruption and attrition, eroding the €700M cost-cut target by 2028.
- Dependence on unvetted AI models exposes Santander to data leakage and EU AI Act fines within 6–12 months.
- G42 partnership creates sovereign risk from US-China tensions, potentially blocking Latin America AI initiatives and triggering €1B revenue loss.
What makes Santander unique
- Banco Santander uniquely dominates retail banking across Europe and the Americas with over 170 million customers.
- The bank unifies global operations under 'One Santander' while migrating core infrastructure to its proprietary 'Gravity' cloud platform.
- Santander blends fintech agility via Openbank with the balance sheet of a Systemically Important Bank.
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Benefits
Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition
Growth & Insights and Company News
6 month growth
↓ -14%1 year growth
↓ -3%2 year growth
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Zenobē secures c.£980m to accelerate electric bus deployment and charging infrastructure across the UK and Ireland.
Banco Santander, BBVA and CaixaBank launch FrauDfense Check to strengthen the fight against financial crime across the sector. 15/06/2026 10:30 CEST Banco Santander, BBVA and CaixaBank, through their joint company FrauDfense, announced the launch of FrauDfense Check, the company's first-live operational service. It is open to participation from the entire Spanish financial sector and marks a milestone in the fight against financial crime. The service is launched following a pilot phase that demonstrated its capacity to detect millions of euros in fraud, supported by a high-performance technology platform. Madrid/Barcelona, 15 June 2026. FrauDfense, a company owned by Banco Santander, BBVA and CaixaBank, today announces the go-live of FrauDfense Check, its first operational service. This initiative highlights the pioneering and innovative role of the three institutions in promoting sector-wide collaboration models, positioning the Spanish financial industry as an international benchmark in fraud prevention. FrauDfense has developed an advanced, high-performance technology platform designed to operate in line with the most demanding banking standards. Building on this foundation, the company is launching a service aimed at preventing fraud befare it occurs through the secure exchange of information between financial institutions. Opening to other financial institutions. In this context, FrauDfense is opening participation to the entire Spanish financial sector, making the service available to new institutions and marking a milestone in the collective fight against financial crime. The addition of new participants will expand the reach and effectiveness of the collaborative model, strengthening customer protection and reinforcing a robust and coordinated response to financial crime. A service tested in real use cases with proven results. Over the past year, Banco Santander, BBVA and CaixaBank have tested FrauDfense Check, applying it to multiple use cases relevant to day-to-day banking operations, including customer onboarding, product contracting, credit transfers, instant payments, Bizum payments and card transactions. As a result of this pilot, the capacity to prevent fraud worth millions of euros was demonstrated, highlighting the value of sector-wide collaboration and shared intelligence as key levers in addressing new fraud typologies. A collaborative ecosystem to fight financial crime? FrauDfense has built a collaborative ecosystem in which financial crime leaders and experts from majar Spanish financial institutions exchange information, analyse common patterns and design and promete joint actions against emerging threats. This collaborative model also provides key support in anticipating and facilitating compliance with the upcoming regulatory requirements under the European Payment Services Regulation (PSR), currently in the approval phase, which strengthens the obligation for payment service providers to share fraud-related information. The FrauDfense approach enables this to be done in a structured, secure and privacy-preserving manner, raising the overall level of protection across the financial system.