Strategic Priorities:

• Leverage data to identify and eliminate friction or inefficiency in AV Systems.
• Collaborate closely with the support team to quickly recognize trends, pinpoint root causes, and refine designs to enhance stability.
• Install and maintain audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones and speakers.
• Consult with stakeholders to troubleshoot issues, and deliver AV requirements.
• Create, maintain, and effectively communicate documentation and processes to improve user experience and promote self-service.
• Manage equipment inventory and transportation across our LA campus.
• Handle vendor management, particularly with AV Integrators and Managed Service Providers, which includes tracking and escalating issues as necessary.
• Act as the site lead to dispatch MSP technicians and foster relationships with key stakeholders.
• Cultivate the partnership with Google to resolve Google Meet issues and introduce features that enhance the user experience.
• Refine existing system designs to help create the optimal video conference experience, considering maintenance, scalability and rapid deployment.
• Provide technical support to other Engineers across various AV domains (Builds, Events, Studio) when required.
• Provide live event technical support acting as a member of the AV crew, providing pre-production through post-production and operating production equipment.
• Help with commissioning and handover of all new conference, specialty, studio, and event spaces in the LA area.
• Promote cross-functional partnerships with Netflix teams working in-region.
• Be open to both international and domestic travel.

Skills for Success:

• Experience supporting and managing vendors in corporate and studio AV environments
• Proficiency with Enterprise VC solutions (preferably Google Meet, but also Zoom, Microsoft Teams, Bluejeans, Cisco Telepresence, etc.)—both hardware and software, and administrative fleet management.
• Experience with AV integration on the integrator and/or corporate side, with a focus on the physical installation.
• Experience designing and building meeting spaces from the ground up, including acoustics, lighting, and technology, is a plus.
• Experience operating and supporting live events (corporate, hospitality, or other major event venues).
• Capability to configure and troubleshoot audio and video equipment in corporate settings or during live events.
• Understanding of networking technology, video transmission over networks, and audio/video signal flow.
• Experience working with Crestron equipment, audio DSP’s, and Dante/AES microphone systems.
• Demonstrated project management experience with large projects, strong organizational skills, and ability to maintain and create standards.
• Proven ability to work independently with minimal supervision; must be a self-motivated self-starter capable of implementing ideas and owning work.
• Experience in collaborating with and managing a variety of vendors, suppliers, and integrators.
• Ability to prioritize tasks and projects, forecast upcoming project and business needs.
• Ability to adapt quickly to new technologies and implement them in a fast-paced environment.
• Experience building and maintaining cross-functional partnerships with internal and external teams.
• Strong organizational skills and familiarity with inventory management protocols.
• Proficiency with Google Suite tools.