Sr. Mgr. Customs Services & Projects

ROLE SUMMARY
Accountable for the global strategy, management, and performance of global customs services. Ensure the design, maintenance and implementation of standards and governance for our customs outsourced activities. He / She will collaborate and work with Global Procurement, Global Transportation Services and Global Trade Compliance to procure services, establish agreements and mange contracts related to customs services. Accountable for identifying opportunities and designing and implementing customs operational solutions that generate business value. Leads operational customs projects across multiple regions, overseeing resources, schedules, and finances throughout their life cycle. Manages issues, risks, and change requests to ensure timely and successful project delivery. The incumbent will ultimately report to the Customs and Compliance Lead and serve on the Customs & Compliance Leadership Team. Additionally, will collaborate with the LT to drive the T2 Blueprint, sponsor specific initiatives, and be an integral part of the T2 Leadership Ecosystem.

ROLE RESPONSABILITIES
Functional Core: 
• Ensure the direction and strategy that allows operational flexibility, efficiencies, and risk mitigation in collaboration with customs service vendors (brokers).
• Ensure the design and maintenance of a structured, fit-for-purpose framework of vendor governance to ensure effective oversight and management of all customs outsourced activities.

• Responsible for the regularly reviews total scope of outsourced services from an operational perspective to ensure effective management of resources and identify opportunities for continuous improvement.
• Research and brings forward industry trends, partnership management, innovation in the field of customs service vendor and best practices beneficial to GLNS organization.
• Responsible to set goals and objectives for the customs service’s vendor function aligned with GLNS focus areas. 
• Manage and establish appropriate metrics, KPIs and scorecards to measure performance, health of the partnership and achievement of goals and objectives.
• Collaborates with Global Transportation Solution, Procurement and Global Trade Compliance to establish efficient and effective contracting processes to ensure all vendor contracts are in place achieving GLNS critical milestones.
• Partners with Global Procurement, Global Transportation Solution and Global Trade Compliance functions the selection and onboarding of new vendors.
• Operationally ensure service and partnership-level issues resolution. 
• Run the customs projects on a day – to – day basis, making sure that the project produces the required deliverable within the specified constraints of time and cost, and achieve desired results. 
• Serve as a customs and compliance operational expert matter, providing strategic insights and recommendations. 
• Orchestrate at a global level in partnership of key stakeholders’ litigation management process. 
• Advice on the compliance implication of operational decisions. Stay ahead of trends and challenges, proactively advising on potential impacts and opportunities. 
• Identify and assess potential compliance risk related to customs and compliance operational activities, developing strategies to mitigate risk. 
• Lead and mentor customs and compliances operational teams, fostering a strong culture of compliance. 
• Develop and deliver training programs for colleagues on customs and compliance operations, ensuring awareness and understanding across the organization.
• Establish metrics and reporting mechanism to measure effectiveness of the customs and compliance operations program. 

Budget / Financial Management: 
• Ensures regular actual – budget controls and guarantee appropriate mitigation in alignment with the budget goals. 
• Ensures budget setting is in line with the company’s goals and that an appropriate budgeting / volume model is maintained to quantify resources needs. 
• Governs and prioritises functional needs in close collaboration with key stakeholders. 
• Manages budget needs for specific capability development projects and initiatives.

BASIC QUALIFICATIONS 
• Bachelor’s Degree international trade, supply chain logistics or related field and 7 – 10 years of experience of import and / or export, vendor management and other trade compliance operations preferably in a pharmaceutical industry, consultancy services.
• 5+ years of project management experience, including tracking, planning and implementation projects. 
• Expert knowledge of import and export regulations, customs laws, trade sanctions, embargoes, licensing requirements and trade agreements such as free trade agreements and preferential trade arrangements.
• Interpersonal skills to influence and spit change, facilitate and enhance performance within a cross functional environment. 
• In-depth knowledge and experience with internal and external regulatory audit programs.
• Experience with leading, executing and maintaining Compliance programs. 
• Ability to prioritize, quickly synthesize information and apply regulatory requirements to a variety of scenarios. 
• Must exercise excellent judgment, make decisions based on a clear understanding of the regulations, deploying strategies to conduct compliant business. 
• Strong negotiation, communication, and relationship – building skills as well, problem – solving, decision - making and presentation capabilities.

• Creative, curious and adaptive learner willing to seek out continuous improvement opportunities while minimizing business risk and driving the Company to meet objectives across multiple areas. 

PREFERRED QUALIFICATIONS
• Master’s degree. 
• At least 3-5 years in leadership roles. Ability to lead customs operations and compliance team with a leadership approach that energizes, motivates and facilitate teamwork while encouraging innovative ideas, approaches and accountability. 
• SAP GTS Knowledge. 
• Professional trade certifications or similar. 
• PMP certified. 
• Proven track record driving positive change in a complex environment. 
• Demonstrate strong problem – solving skills based on facts, data and understanding of the regulatory requirement in complex and evolving environments; 
must be able to apply sound risk management. 
• Able to handle organizational complexity and ambiguity.

Pfizer’s aim is to provide equality of opportunity in the recruitment process by avoiding any bias or potential discrimination on any grounds including (but not limited to): sex, age, race, religion or belief, sexual orientation or disability. At Pfizer we are creating an organization and promoting a culture that respects each individual’s unique character and life experiences and reflects the diversity of our society, customers and markets. We will achieve this through fostering and sustaining an environment in which every colleague feels valued and supported.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

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