Note: Applications will not be considered without a thoughtful and relevant cover letter.
Next Street aims to help small businesses facing disproportionate barriers realize their potential. With a track record of nearly 20 years, we design and implement solutions that connect entrepreneurs and small business owners with the right resources at the right time. Next Street accelerates the impact of institutions and advisors on small businesses and provides millions of business owners with the experts, tools, and capital they need to thrive.
We have an extensive network of small business advocates, operators, and investors. We know that when small businesses excel, their neighborhoods, cities and our economy do, too.
Next Street is a certified B-corporation that is committed to becoming an anti-racist organization to represent the small businesses we strive to serve. Through this commitment, inclusivity is part of our DNA. We are happy to celebrate that we are well on our way, with 80% of our team identifying as women and/or people of color.
Learn more here: https://nextstreet.com/racial-equity/.
Next Street is a special place to work. Our values are instilled in every aspect of our work:
- We work to challenge systems of injustice through our anti-racist ways of working
- We bring our whole selves to work and strive to create authentic joy every day
- We utilize creativity and curiosity to put bias toward action in our work
- We are interwoven and empower each other through collaboration and established trust
- We encourage entrepreneurship and always put small businesses first, both internally and externally
- We grow sustainably and encourage learning through career and professional development
Join us, and together, we will live into our values, pursue fulfilling careers, and transform our society.
Why this Role?
Next Street is looking for a passionate and self-motivated Account Manager to coordinate courses, alongside community partners and other stakeholders, to help businesses access curriculum that will help launch, manage, and grow their businesses. You will have the opportunity to support thousands of small businesses a year, helping them navigate business and economic challenges to become more resilient and thrive.
Your work will have a direct, immediate impact on the clients that you will serve and will drive the overall mission of Next Street. Join us and you will create an immediate impact while accelerating your career, working alongside a rapidly growing team, and supporting innovative businesses located throughout New York City.
Your work will consist of…
Service Delivery (80%)
- Partner with the NYC Department of Small Business Services (SBS) to deliver services to businesses while ensuring goals set by the SBS and Next Street leadership team are met
- Engage with a wide range of small businesses to understand their needs and make recommendations for the types of resources and services the city can provide to be successful
- Deliver Business Solutions courses service line by managing the course schedule, instructors, and community partnerships.
- Facilitate and present courses to provide businesses with relevant information and resources
- Design and develop learning and development workshop content and tools for small businesses
- Successfully coordinate logistics for both in-person and virtual courses, ensuring space is reserved (as needed), instructors are assigned, and clients have all relevant information to participate
- Use relationship management skills to maintain and establish long-term relationships with high potential community partners
- Recruit partnership and volunteer instructors by identifying new working opportunities, and by reviewing instructor presentations and ensuring they are aligned with SBS’ guidelines
Business Development (5%)
- Support SBS marketing efforts and drive business development to attract, cultivate, and retain clients as well as other key stakeholders
- Engage community-based organizations, community boards, Business Improvement Districts, and other stakeholders interested in helping small businesses and entrepreneurs gain access to support services
Center Management & Operations (15%)
- Manage program performance and impact data processes; perform data entry after service delivery
- Prepare program impact reports for clients, funders, and other key stakeholders
- Respond to all customer inquiries in a timely and appropriate manner with quality assurance best practices and Center standards
- Provide feedback and collaborate with team members, the Center Director, Next Street management, and SBS to provide high-quality services and achieve strategic, and organizational goals
Why you?
- You have 0 - 2 years’ experience working with entrepreneurs or small business owners
- Fluency in Spanish or Mandarin is a plus
- You are passionate about small businesses and have a drive to help them be successful
- You know how to navigate customer relationship management tools to track outcomes
- You love being a team player and an effective collaborator
- You have the ability to effectively manage time and workplans across various projects
- You have an ability to understand an audience and cater to their learning needs
- You are motivated by mission and want to spend your days doing fulfilling work
- You are committed to racial and economic justice
- You are willing to challenge and be challenged, regardless of seniority
What we offer:
We want our team members to bring their best, true selves to work every day. We will offer you:
- Benefits Package – We know you work hard, and we want to reward you for it. We offer competitive salaries and generous benefits packages (including 401k and paid parental leave) for mission-driven work.
- Generous paid time off – We want to ensure you have time to recharge and pursue your many passions. We give our team members 20 days of paid time off annually, including federal holidays, volunteer days and more!
- Mentorship and Sponsorship – You will have frequent access to our diverse and dynamic senior team. They will be committed to your growth and will invest in mentoring you.
- Career development – We take growth seriously. We give each team member an annual professional development stipend and provide ample coaching.
- Social events and perks – We admire and value our teammates. We plan events throughout the year and provide office snacks so you can perform your best every day and more!
Next Street believes in an equitable and transparent compensation approach. The starting salary for Account Manager positions across the firm is $68,598- $75,705 regardless of location and commensurate with experience. You will be eligible to participate annually in Next Street’s discretionary incentive program. For new hires, Next Street targets the start of the salary band, although considerations could be made based on job knowledge, skills, and experience. As part of our Antiracism commitment, Next Street uses a pay scale approach and transparent methodology to advance staff within a compensation band based on performance.
Next Street is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability status, protected veteran status, or any other protected characteristic.
