IT Service Management Specialist

IT Service Management Specialist

Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *

The Opportunity:

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.

CACI is looking for an innovative, and motivated IT Service Management Specialist to bring their knowledge and creativity to support the mission objectives and needs of the customer, the Defense Intelligence Agency.  The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.

 Responsibilities:

• Responsible for team compliance with enterprise vision and governance policies/procedures/regulations, schedules, service delivery quality, and stakeholder engagement plans/actions

• Ensures high-quality delivery through collaborative customer and team processes, reviews, and demonstrations

• Fosters open communication and collaboration to all levels of team structure; measures effectiveness using detailed performance metrics where practical

• Champions IT/IM service delivery standards and values across the enterprise

• Develops and maintains lifecycle project management plan for replacing and updating hardware and performs quality assurance management functions

• Oversees quantifiable Continual Service Improvement (CSI) efforts

• Provides guidance and support for improved IT management and control

Qualifications:

Required: 

• Must hold a current Top Secret clearance and be SCI eligible

• An AS/AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience

• DoD 8140 certification applicable to role. IAT II, Security + (Minimum required)

• Excellent communication, teamwork, leadership and conflict management, and critical thinking skills

• Demonstrated ability to thrive in a dynamic environment while fostering collaboration among team members of various technical disciplines

• ITIL 4 Foundation Certification

Desired: 

• Degree in in Management, Business, Finance, Economics, Science, Technology, Engineering, or Mathematics

• Familiarity with IC ITE services and classified environments

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$68,400-$143,700

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.