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Senior Customer Success Manager
Remote
Confirmed live in the last 24 hours
Locations
Minneapolis, MN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AWS
Google Cloud Platform
Management
Microsoft Azure
Salesforce
Zendesk
Requirements
  • 8+ years of Customer Success Management, Technical Account Management, Implementation, Engagement or Consulting, preferably in the Enterprise SaaS, Cloud, Enterprise IT, or IT Security space
  • Demonstrated knowledge of cloud technology and architecture, such as AWS, Azure, and/or GCP
  • Hands on experience with software solutions in the application, cloud and security domains
  • Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
  • Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
  • Experience being accountable for the development and execution of a cross-cloud consumption plans, and operational health of the customer solutions deployed
  • Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management
  • Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence
  • Experience of SaaS vendors such as Outlook, Microsoft Office 365, Churnzero, Salesforce, and Zendesk preferred
  • #LI-Remote
Responsibilities
  • Act as a trusted Advisor for 10-15 customers to drive adoption and quantify the value of Wiz
  • Educate and train customers on Wiz's product, business roadmap and services to help better their ability to succeed
  • Partner with internal Wiz partners to align account activities with the customer's business case and strategy
  • A strategic visionary that can anticipate decisions, explore and uncover business needs and understand how Wiz's range of product offerings can grow the customers business
  • Exceptional levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs
  • Lead the renewal motion with customers and leverage a team of Wiz resources for assistance
  • Ability to travel up to 30%
Wiz

201-500 employees

Cloud Infrastructure Security Software
Company Overview
Wiz’s mission is to help organizations create secure cloud environments that accelerate their businesses. The company created a normalizing layer between cloud environments within their platform to enable organizations to rapidly identify and remove critical risks.