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Payroll Supervisor
Updated on 9/23/2022
Pennsauken Township, NJ, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor's Degree in Business, HR or Accounting
  • At least 7 years of experience in either customer service and payroll activities
  • A strong desire to be able to listen to client's needs and assimilate that knowledge gained into a solution for a client
  • At least 4 years of proven, successful managerial experience
  • Ability to work in a fast paced environment
  • FPC and CPP certifications a plus
  • Strong Microsoft office skills
  • Robust reporting and analytical skills
  • Polished communication skills - both verbal and written, to be able to develop and maintain positive working relationships with clients, supervisors, staff and peers
  • Supervises and monitors the entire workflow of the payroll team towards successful service delivery to clients
  • Continuously reviews and/or develops processes/procedures/checklists to ensure effective and efficient payroll processing for all clients
  • Coaches and mentors payroll team on the proper processes/procedures/checklists/career development
  • Ensures payroll team adherence to scheduled work tasks, policies and procedures
  • Monitor client activity in CRM to ensure all client requests/needs are being addressed timely and correctly
  • Responsible for monthly SLA and KPI reporting
  • Troubleshoot escalated payroll and tax anomalies with Tier II and other internal support groups through resolution when necessary
  • Recommend improvements to software system as items are identified
  • Perform and assist with test environment when a new software production is scheduled for release
  • Evaluate staff's performance and recommend annual increases
  • Maintain confidentiality surrounding individual member's performance and personal information
  • Build strong relationships with clients to ensure client satisfaction and to recognize client issues in advance of risk of termination
  • Attend and actively participate in client meetings (both onsite and via phone call) when needed to ensure client satisfaction
HCM software and HR consulting