Full-Time
IT Service Desk/Knowledge Base Manager IV
Confirmed live in the last 24 hours
Strategic Data Systems
51-200 employees
Provides IT services and solutions for defense and federal agencies
Senior
Arlington, VA, USA
Position requires onsite presence in Arlington, VA.
- Master’s Degree
- IAT II: DoD [8570.01-M] certificate requirement
- CE: Professional (expert preferred) level certificate for supported technology as approved by the Government Task Manager and COR
- HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc.)
- Eight (8) years of progressive experience demonstrating the required proficiency
- Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians
- Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel
- Assist computer users with hardware and software questions and problems
- Fields telephone calls, e-mail messages and other contacts from customers seeking guidance on technical problems
- Performs more independent thinking, complex tasks with little to no supervision, and may be required to supervise
- Oversees all survey planning, design, sampling, and development, creating guidelines for capture, managing, and use of information for knowledge base
- Pretest/pilot surveying; defining and refining the agenda
- Survey database administration
- Assessing reliability and validity of data
- Determining proper survey data collection methodology
- Oversees the production of reports and findings
Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.
Company Stage
N/A
Total Funding
N/A
Headquarters
Keller, Texas
Founded
1997