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Junior Salesforce Administrator
Posted on 5/4/2022
Austin, TX, USA
Experience Level
Desired Skills
Customer Service
  • BS/BA required
  • 5+ years consulting, finance, or sales operations background preferred
  • 2 year experience in customer service (internal or external) a plus
  • 5 years experience with Salesforce as an Administrator, Reporting Analyst or Power User
  • Self-starter, highly analytical with sound decision-making skills
  • Strong communication and interpersonal skills; must be able to foster and maintain positive partnering relationships with sales and internal departments
  • Strong belief in the value of customer service
  • Strong attention to detail
  • Comfortable working in a startup like environment that is fast-paced and nebulous; demonstrating tenacity and resiliency
  • Self-motivated, able to work independently as well as contribute to a cross-functional and global teams
  • Tendency to see 'the big picture' and use that to prioritize and drive business value in the right ways
  • Ability to manage high volume of transactions and juggle multiple responsibilities
  • Experience balancing multiple searches and customer relationships
  • Team-centric mindset - demonstrated ability working well in a collaborative environment
  • Providing first response to requests submitted by internal users across the company in areas such as:
  • Granting, removing and changing permissions to access Salesforce.com, Gainsight, and other GTM Systems
  • Assisting with creating new or updating Salesforce.com fields, workflows, and validation rules
  • Supporting Report and Dashboard structure, troubleshooting and access
  • Clarifying major enhancement and integration requests
  • Performing mass updates of records in Salesforce, including record creation
  • Evaluating and maximizing automated and manual processes that affect record creation and data
  • Collecting and analyzing feedback from internal end users to help inform the team's priorities and roadmap
  • Partnering with other GTM Ops and IT team members to advise and execute on technical components of larger initiatives
  • Communicating effectively across functions with status updates to relevant stakeholders

1,001-5,000 employees

Cloud content management and file sharing service
Company Overview
Box is on a mission to make businesses more productive, competitive, and powerful by connecting people and their most important information. The company operates one of the world's largest cloud storage platforms.
  • Health and Wellness
  • Family Support
  • Generous Time Off
  • Financial Benefits
  • Community
  • Evolving Workplace
Company Values
  • Blow our customers' minds
  • Take risks. Fail fast. GSD
  • 10x it!
  • Be an owner. It's your company
  • Bring you (___) self to work every day
  • Be candid and assume good intent
  • Make mom proud