Full-Time
Job Not Found
Zwicker & Associates
Compensation Overview
$19.25 - $21/hr
+ Bonus
Andover, MA, USA
In Person
On-site for first 90 days; potential flexibility after.
Category
 Customer Experience & Support (1) |
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Requirements
- Above-average administrative and phone skills
- Debt collectors must have strong negotiation skills
- Excellent communication skills
- Well-organized, results-driven
- Effective decision-making skills
- Strong listening, interpersonal, oral, and written communication skills
- Basic math and computer skills
- You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
- Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
- Be able to operate a computer, phone, or equivalent device
- Be able to complete a minimum of a 40-hour flexible workweek schedule
- Be able to read and comprehend position-specific documents and correspondence
- Physical Qualifications: Be able to lift five pounds or greater
- Be able to sit 90% of the workday at times
- Be able to bend at the waist and be mobile when needed
- Be able to concentrate and use critical thinking
Responsibilities
- Contact customers via phone, email, or mail regarding past-due accounts
- Negotiate Payment Plans: Work with debtors to create manageable repayment arrangements, such as lump-sum settlements or installment plans within company guidelines
- Maintain Records: Track all communications, payment agreements, and progress in recovering debts.
- Follow legal and company procedures regarding debt collection and data privacy
- Meet daily, weekly, and monthly performance targets
- Collaborate with internal departments to resolve disputes or escalate issues when necessary
- Provide exceptional customer service while maintaining professionalism and compliance
- Comply with policies and procedures of Zwicker & Associates, P.C.
- Follow Regulations: Adhere to laws like the Fair Debt Collection Practices Act (FDCPA), which governs how and when collectors can contact debtors.
- Other duties as assigned.