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Trust & Safety Specialist
Posted on 4/30/2022
Chicago, IL, USA
Experience Level
Desired Skills
Data Analysis
  • Bachelor's degree or equivalent practical experience
  • 3+ years of experience in operations, compliance, or Trust & Safety
  • Available to work a non-traditional schedule (e.g. weekends)
  • Experience communicating with external stakeholders, such as clients or law enforcement
  • Strong analytical skills, including working with data to solve business problems
  • Process driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes
  • Ability to focus and thrive in a fast-paced environment
  • Optional Qualifications include: Proficiency in SQL and experience using analytics tools (Excel, Mode), or experience drafting and publishing policies and/or help center articles
  • Investigate safety incidents and follow through to resolution across all stakeholders
  • Conduct objective, unbiased, thorough evidenced-based investigations
  • Manage escalated support tickets, communicating clearly and consistently with the professionals and partners using our platform
  • Develop subject matter expertise on Instawork's Community Guidelines and terms of service
  • Prioritize responses based on urgency and severity
  • Identify opportunities to improve our operational workflows and policies
  • Learn and master multiple internal systems
  • Use data to gather and communicate facts
  • Bias for Action •- We are a growing team and an evolving product. We want a team of do'ers to drive the company forward, even if it means making decisions with incomplete information or being wrong
  • Act Like an Owner •- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title
  • Always Be Learning •- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team's learnings can compound and we can all improve, together
  • Empathy, Trust, Candor •- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust

51-200 employees

On-demand staffing app
Company Overview
Instawork’s mission is to create economic opportunities for local businesses and professionals. The company is building a flexible staffing digital marketplace that connects businesses with hourly workers.