Associate Manager

Job Description

Job Responsibilities

• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories.  Manage the smooth flow of work through the collision center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from collision technicians and the rest of the collision center team. Lead, coach and develop a highly engaged team of technicians
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the collision center's safety program
• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet collision repair needs and to ensure vacation and other time off consistent with company policies
• Responsible for selecting team members and ensuring they receive the required training.  Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in charge your career.  Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Provide effective daily communication in order to keep all team members working toward the same goals.  Communicate to employees all issues that affect the service center and overall service organization
• Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business

Job Requirements

• 7-10 years Collision technical aptitude or experience is preferred
• Prior leadership experience in a collision-focused industry preferred
• Ability to meet deadlines and be accountable for quality / quantity. Able to manage multiple tasks with competing priorities, establish and achieve goals. Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Able to effectively interact with customers as required
• Excellent interpersonal and communication skills with ability to work a flexible schedule, including evenings, weekends and holidays
• One to three years of industrial supervisory or similar leadership experience preferred.  Experience with Microsoft Office, understanding of repair estimates
• Valid driver's license preferred