Full-Time

Service Specialist

Posted on 8/28/2025

Epiq Systems

Epiq Systems

Global eDiscovery, legal services, and compliance.

Compensation Overview

$17.25 - $21.57/hr

+ Bonus

New York, NY, USA

In Person

Category
Administrative & Executive Assistance (1)
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • High School Diploma or GED
  • Great customer service skills, ability to multi-task with attention to detail
  • Good verbal and written communication skills
  • Computer skills and experience working with MS Word, Excel and Outlook
  • Ability to lift or move 40 lbs. or greater
  • Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
  • Ability to walk, bend, kneel, stand or sit for an extended period of time
Responsibilities
  • Process work as requested through the digital job submission system, received via email or in-person
  • Print, scan, copy and bind projects as requested
  • Restock supplies and paper as needed in copy machines
  • Comply with confidentiality policy and maintain documents in a secure area
  • Assist with basic maintenance of office hardware as needed and notify appropriate personnel regarding any advanced maintenance that needs to be scheduled
  • Quality check all work and escalate issues to the Site Manager as needed

Epiq Systems provides technology-enabled services for legal proceedings, business operations, and regulatory compliance, such as eDiscovery, court reporting, and class action administration. The company uses specialized software and a global network of professionals to collect and analyze electronic data, manage legal documents, and process large-scale claims for law firms and corporations. Unlike many local providers, Epiq offers a comprehensive suite of services on a global scale, allowing clients to handle complex legal challenges across different countries and time zones from a single platform. Its goal is to help organizations manage large volumes of information and navigate complicated regulatory requirements with greater efficiency and accuracy.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Kansas City, Kansas

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • OpenText acquisition (closed 2025) provides enterprise software integration and cross-sell opportunities.
  • Regulatory complexity drives sustained demand for compliance and eDiscovery services through 2026–2027.
  • Bankruptcy administration revenue remains stable as Chapter 11 filings stabilize post-2025 decline.

What critics are saying

  • OpenText integration risks talent exodus and client churn; 35–55% probability within 12 months.
  • AI-powered document review tools commoditize eDiscovery margins; 60–80% probability within 24 months.
  • Relativity's managed services expansion directly targets Epiq's bankruptcy and class action segments.

What makes Epiq Systems unique

  • 7.4% US e-Discovery market share with integrated legal services across 17 countries.
  • Merged with DTI to expand capabilities in class action, court reporting, bankruptcy administration.
  • 24/7 global delivery model serving law firms, corporations, financial institutions, government agencies.

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Benefits

Remote Work Options

Performance Bonus

INACTIVE