Practice Manager

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join Our Team

We are seeking a dynamic and collaborative Practice Manager to lead the daily operations of a physician practice and support an exceptional patient and employee experience. This role combines operational leadership, staff development, and process improvement to ensure efficient practice performance while fostering a positive, high-performing team environment. The Practice Manager serves as a key member of the leadership team, partnering with clinical and administrative leaders to drive operational excellence, staff engagement, and continuous improvement.

Summary

The Practice Manager is responsible for the operational management of a single-site practice or a smaller multi-site practice (three or more locations). This role provides direct supervision to administrative and clinical support staff, oversees day-to-day practice operations, and ensures efficient workflow, staffing, and compliance. As a member of the leadership team, the Practice Manager provides cross-coverage support and helps address staffing, operational, and service-related challenges across the practice.

Essential Responsibilities

Lead and oversee the daily operations of the practice, ensuring efficient workflows, high-quality service, and a positive experience for patients and staff.
Directly supervise administrative and clinical support staff, including scheduling, performance management, and workforce planning.
Assess daily staffing needs and coordinate coverage to ensure continuity of operations and patient access.
Recruit, interview, hire, onboard, and evaluate staff while fostering a culture of accountability, engagement, and professional growth.
Provide ongoing coaching, mentoring, and development opportunities to support employee performance and career advancement.
Ensure staff compliance with organizational policies, mandatory education requirements, HIPAA regulations, and other applicable standards.
Identify opportunities to improve operational efficiency and implement systems, processes, and best practices that enhance practice performance.
Monitor and analyze operational, financial, and performance metrics to support data-driven decision-making and continuous improvement.
Partner with practice and departmental leadership on annual budgeting, resource planning, and operational forecasting.
Oversee payroll administration, resolve payroll-related issues, and ensure accurate timekeeping practices.
Monitor patient billing workflows and support compliance with revenue cycle and financial procedures.
Collaborate with leadership and cross-functional teams to address operational challenges, implement strategic initiatives, and support organizational goals.
Provide leadership coverage and operational support as needed to ensure seamless practice operations.
Qualifications
Demonstrated leadership experience in a healthcare, medical practice, or similar operational environment.
Strong interpersonal, communication, and team-building skills.
Ability to manage competing priorities and lead effectively in a fast-paced setting.
Experience with staffing, employee relations, performance management, and operational oversight.
Proficiency with practice management systems, payroll processes, and operational reporting preferred.

Entry-Level Manager – Responsible for leading a practice or small group of practice locations with direct oversight of administrative and clinical support staff while developing foundational leadership and operational management skills.

Education: Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? Yes

Experience: Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required

Knowledge, Skills and Abilities
- Strong understanding of Microsoft Office, including Excel.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Strong analytical and math skills.
- Knowledge of Accounting Principles, physician billing, and revenue cycle management.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.

Onsite2014 Washington Street40RegularDay (United States of America)

Pay Range

$65,998.40 - $96,033.60/Annual

Grade

7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework