Senior Field Systems Implementation Manager

Summary:  The Field SystemsImplementation Manager, Senioris a self-driven, technically savvy individual with the ability to lead effective and capable teams. The Senior Field Systems Manageris responsible forall roadway technology systems from architecture, implementation and until the transfer to operation and maintenancein accordance withall requirements outlined in the Comprehensive Development Agreement (CDA)and the Companies’ Project Management Plans. The scope of the field systems for this role includes the Toll Collection System (TCS), Intelligent Transportation System (ITS), and Network Communications System (NCS, collectively called “Field Systems”). These Systems are required tooperate smoothly to ensure highly reliable and accurate reporting of revenue, traffic, and leakage while providing drivers with a consistent and reliable experience.

Essential Duties and Responsibilities:

• Manage the Field Systems Implementation team consisting of Managers and technicians and specialists, to help them grow and achieve the companies’ strategic objectives.

• Identify team needs for upcoming pipeline of new Field systems projects. Prepare annual budgets, manage to the approved budget, and report on variances

• Ensure the accurate reporting for Inventory and tracking of all RMA equipment is managed and accounted for correctly

• Lead the Field System Implementation personnel to focus on on-time and on-budget delivery, analyzing system performance, acting on results of the analysis, reporting on system effectiveness, recommending system changes, presenting findings, and documenting all changes

• Instill asafety-minded environment for all personnel by delivering a continual focus on the importance of health and safety and by ensuring all required training is completed.

• Prepare and present weekly and periodic reports relating to the implementation of new Field Systems

• Perform acost-benefit analysis of alternatives for the implementation of the Field Systemstaking into account their potential future O&M costs.  Lead the full lifecycle of toll gantry installations—from design review and procurement through physical deployment and commissioning

• Develop and implement operational strategies to improve toll revenue accuracy, system uptime, and customer satisfaction

• Oversee upgrades and transitions to new technologies, including any tolling assets such as gantry-mounted sensors, and back-office integrations

• Lead incident response planning and execution for tolling-related disruptions, including root cause analysis and corrective actions

• Lead and approve the procurement of outsourced services not provided by the field technicians, in accordance with Company policies.

• Create, review and approve all procedures with any involvement from the Field Systems Implementation team.

• Manage contractors in the design, development, and implementation of all roadside systems within the milestone dates defined in the project schedule.

• Responsible for identifying, tracking, and escalating system/project progress, status, and risks. Presents recommended technical solutions toCompany Management.

• Review existing technical and legal project framework and participate as an active stakeholder in the development and approval of Concepts of Operations (ConOps) for any new field systems.

• Planning:  For each approved implementation project, prepare and schedule all activities with special attention to budget and critical paths and report on progress against milestones, whether with internal or external resources. 

• Conduct procurement in alignment with LBJ/NTE/35 policies, from scope definition, RFP award, contracting (in coordination with legal team) and implementation with different contractors for the design, and deployment of Roadside Systems (both Toll Collection and Intelligent Transportation Systems) for the NTE, LBJ and NTE 35W projects on time and on budget.

• Review, evaluate and approve all documentation (including requirements, functional designs, use cases and test plans, etc.) to ensure compliance to all requirements and identify operational shortcomings and contractual non-compliance items.

• Review, evaluate and approve all test cases and test results to ensure compliance with all operational, technical, performance and CDA requirements;participating in Factory Testing, Integration Testing, User Acceptance Testing, Performance Testing and any other defined testing.

• Coordinate all needed Change Requests (CRs) with contractors and follow the process from their approval to its execution/ implementation 

• Whether with internal resources or third party vendors, ensure that all implementations are conducted safely and in accordance with all applicable regulations and internal safety procedures. Monitor works and contractors as required to ensure safe operations and stop any unsafe activities.

• Review, provide feedback and coordinate with all the roadside design and implementation teams, in order to make sure that all software and hardware affected by roadside modifications support the operations and CDA and internal procedures.

• Coordinate resolution of impacts to existing field systems infrastructure as a result of ongoing construction.

• Evaluate and coordinate insurance claims arising from third party damages to field system infrastructure.

• O&M phase: Coordinate with all contractors for a proper design and execution to ensure continuous operations (against possible disruptions) for the Company.

• Coordinate and collaborate with the companies’ COO, CIO, Traffic Management Center and the ITS Operations Maintenance Managers to integrate the back-end tolling systems with roadside components, ensuring their logical, functional and technical alignment

• Participate in field-systems-related meetings as needed with TxDOT, contractors and other developers.

• Performs other job-related duties as assigned

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelor’s degree in IT, Computer Science, Electrical Engineering, Mechanical Engineering, Civil Engineering or a related field. A degree may be substituted by experience above the stated requirements

• 10-15+years of relevant prior ITS, technology implementation or management experience

• Experience with hands-on implementation of telecommunications or other technological systems highly preferred

• Deep understanding of toll system architecture, data flows, and performance metrics

• Project management experience with coordination of teams or field crews in a technology environment preferred

• Experience with vendor management, contract negotiation, and regulatory compliance

• Understanding of recent developments and current trends related to tolling and congestion pricing

Professional Qualities:

• Effectively oversee, manage and delegate a team of approx. 1-5 

• Effectively manage tasks, deadlines,and individuals including vendor contracts

• Ability to interact with colleagues in a self-managed team structure

• Must be able to multitask, problem solve and implement innovative processes within afast-paced environment

Computer Skills: 

• Strong knowledge of IT network communications and systems

• Experience in Maintenance Management Systems

• Must be able to demonstrate computer proficiency, especially asto Microsoft Excel, Word and PowerPointand other PC based programs

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment may be moderate to high at times given that the employee may be working around heavy machinery

• Roadway travel and roadway site visits required, including some night works.

• The employee must occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include the ability to adjust focus, as necessary to use a computer

• While performing the duties of this job, the employee is regularly required to talk and hear

• The employee is frequently required to stand, walk and sit for long periods of time

• The employee will be required to work on aerial platforms and in bucket trucks periodically