Full-Time

Sr. Customer Success Manager

Iam/Iga, Dallas

Posted on 4/3/2024

Saviynt

Saviynt

501-1,000 employees

Cloud-based enterprise identity management solutions


Senior

Remote in USA

Required Skills
Management
Requirements
  • Knowledge and experience in Identity and Access Management (IAM)
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
  • Experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies
  • Experience in a customer success role within a SaaS organization
  • Ability to manage customer relationships and work through potentially difficult challenges
  • Experience in process improvement, decision-making, planning, analysis, and service excellence
Responsibilities
  • Serve as the primary point of contact for customers after implementation
  • Manage the subscription renewal pipeline and maintain cognizance of customer health
  • Develop deep, trusting relationships with customer key personnel and larger teams
  • Coordinate and conduct meetings between customers and Saviynt cross-functional teams
  • Monitor and identify product utilization trends and provide feedback for continuous improvement
  • Plan education for customers on new features and releases
  • Act as the voice of the customer and collect feedback for continuous improvement

Saviynt offers an Enterprise Identity Cloud solution, integrating technologies such as identity governance, application access governance, and privileged access management to address security and compliance challenges for modern enterprises' cloud scalability and security needs. The platform provides granular application access, cloud security, and privileged access management, catering to the complexities of modern enterprise security and compliance requirements.

Company Stage

Series A

Total Funding

$375M

Headquarters

El Segundo, California

Founded

2010

Growth & Insights
Headcount

6 month growth

8%

1 year growth

5%

2 year growth

-3%
INACTIVE