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Senior Customer Centric Engineer / Senior CCE Engineer
Confirmed live in the last 24 hours
Locations
Remote • Georgia, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Java
Management
Research
Ruby
SQL
Python
UI/UX Design
Requirements
  • BS/MS Degree in Computer Science, Computer engineering, Information systems or equivalent
  • Unparalleled troubleshooting and problem-solving skills
  • Excellent debugging, analytical, and social skills
  • Knowledge of Internet development technologies (e.g Java, PostgresSQL, gRPC, REST)
  • Experience with user-level automation frameworks and scripting with Python, Go, or Ruby
  • Good understanding of network protocols and stacks
  • Experience in SaaS development environment and cloud technologies
  • Good understanding of DB technologies: classic databases and modern no-SQL
  • Scripting and coding knowledge is required
  • Passionate about solving tough technical problems and recommending improvements to products and processes
  • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
  • Demonstrable curiosity, passion, integrity, and outstanding attention to detail in professional and personal pursuits
  • Developer-level technical chops along with a strong desire to interact with engineering customers, support engineers and management on high-profile issues critical to the long-term success of the company
Responsibilities
  • Using your programming, database, and web API and UI skills to solve critical customer technical escalations to Product Engineering from our Success and Support organization
  • Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
  • Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
  • Providing timely information to customer facing teams to improve overall customer satisfaction
  • Mentoring Technical Support on technical issues and best practices
  • Building relationships with other teams across Success, Product Engineering, Infrastructure, and Site Reliability as a technical expert
  • Championing Supportability and Debuggability initiatives throughout Product Engineering
Workato

501-1,000 employees

Cloud integration software company
Company Overview
Workato's mission is to enable companies to tap into the growth mindset and transform their organization with Workato. Wrokato is moved by innovation — a passion to create the best possible way and the drive to continue to make it better.
Benefits
  • Flexible working arrangements
  • EAP
  • Health insurance
  • Stock options
  • Professional development
  • PTO
  • Company events & recreation time
Company Core Values
  • Prioritize customers
  • Win together
  • Act now
  • Think ahead
  • Better each other
  • Go offbeat
  • Have fun