Quality Assurance Manager

Job Description

As a manager for Test Engineering, you will oversee a team of Test Engineers, Performance Testers and Test Automation Developers and help drive the strategy and test execution of platforms and infrastructure at Interactive Services. You will increase effectiveness of Test Engineering by identifying and implementing opportunities for improvement through people and tools/technology. The ideal candidate will be an experienced and motivated leader with a passion for testing as an engineering discipline.

You will build relationships with our strategic partners, internal and external; manage small to large-scale projects, drive Performance testing efforts, and manage Test Engineering engagements for our shared platforms and infrastructure. You will be a thought-leader for your team and others, proposing and building investments in automation frameworks and tools, to drive improvements and efficiencies across Quality Engineering & Innovation.

This position requires management expertise in systems and performance testing teams, along with leading continuous improvement in a fast-paced, dynamic environment. Experience with techno-management and process optimization, combined with critical thinking and analytical skills, are also required for this position. Hands-on test automation or development experience is preferred.

This position will report to the Director of Quality Engineering & Innovation at Interactive Services.

Responsibilities:

• Manages and develops a growing team of Test Engineers, Performance Test Engineers and Test Automation Developers delivering automated testing and performance engineering services. 

• Performs detailed project planning, scheduling, and management including work breakdown structure, estimates, status reports and project closeout specific to testing. 

• Reviews project level test strategy / plan and other standard artifacts that are generated by the test engineering team.

• Analyzes system / application architecture seeking to identify additional testing entry points to reduce project risk. 

• Manages team in their daily tasks which include project tasks, work schedules, issue resolution tasks, and any escalations related to testing.

• Prepares periodic written reports for management team regarding overall projects status and keeps stakeholders informed of progress and hurdles. 

• Initiates improvement activities and training to enhance overall effectiveness of the team.

• Performs complex analysis of business / technical requirements and specifications, with a focus on testability and performance. 

• Provides technical vision for highly complex ideas and issues to varied audiences including various management levels; communicates project objectives, scope and direction across project teams. 

• Provides detailed status reporting, metrics and execution dashboards.

• Actively manages testing project risks and communicates mitigation options to business / IT stakeholders.

• Provides guidance in the selection of project structure/methodology, work schedules, cost estimates and responsible for managing test automation and performance engineering effort to defined plan. 

• Receives general direction and is competent to work independently at the highest level of all technical phases of software & performance testing. 

• Initiate and lead strategic quality initiatives for the department (e.g. test data management, production virtualization, performance testing, test automation).

Qualifications

MINIMUM QUALIFICATIONS 

Education

• Bachelor's degree in computer science, MIS, management or a related field required.

• Equivalent work experience in a similar position may be substituted for educational requirements.

Experience

• Minimum of four years increasingly responsible programming experience using a standard coding language and/or platform required.

• Two years of supervisory experience required.

• 3+ years of performance testing experience highly preferred.

• 3 to 5 years of strong management experience with System and Performance Test automation.

• Experience with test case and issue management systems (JIRA, TestRail, etc.) highly preferred.

• Experience working with and managing test engineering teams with the expertise to leverage technology to achieve business goals.

• Development with python/Java or test automation development in a telecommunications domain is a plus.

• Experience with Splunk, Nagios, Hyperic, nmon, or similar performance management / monitoring tools preferred. 

Technical

• Extensive knowledge of IT concepts, strategies and methodologies. Knowledge of key tools used for analysis, automated testing and development preferred.

• Extensive knowledge of application architectures and technical standards. 

• Extensive knowledge of layered systems architectures and layered solutions and designs; extensive understanding of shared software concepts. 

• Proficient in multiple programming languages and tools.

• Proficient in new and emerging technologies and SDLC advancements such as Cloud computing, Mobile and Continuous Integration and Deployment. 

Other

• Excellent analytical and problem solving skills with capability to process high amount of data to drive business strategies and decisions.

• Strong oral and written communication; presentation skills

Additional Information

Full time perm job
Only GC,GC EAD, US Citizens
Onsite, no remote