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Customer Success Manager
Strategic
Confirmed live in the last 24 hours
Locations
Port Coquitlam, BC, Canada • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Sales
Requirements
  • B2B account management experience in a SaaS environment, preferably with Fortune 500 or other large Enterprise-level organizations
  • Proven expertise in Enterprise and Strategic customer relationship management
  • Passion for SaaS offerings and delivering value to our customers through desired outcomes
  • Excellent written and verbal communication as well as leadership and presentation skills
  • Passion for sustainability, green tech, and renewable energy
  • Bachelor's degree required
Responsibilities
  • Build relationships and help deliver proven value to our largest and most strategic customers
  • Consistently achieve monthly and quarterly revenue goals as well as proactively identify opportunities for expansion and growth for an account
  • Develop strong relationships with key customer stakeholders, from the operational level to C-suite, through regular and proactive communication and engagements including on-site visits
  • Partner effectively with internal teams including Product, Sales, and Engineering on driving growth and addressing customer concerns efficiently and decisively
  • Serve as customer advocate at Aurora and identify opportunities to proactively meet customer needs and anticipate future opportunities and risks
  • Provide detailed feedback and updates to internal teams regarding customer lifecycle and revenue activity, progress, and risks
Aurora Solar

201-500 employees

Solar installation & assessment software