The Work

The Setup Operations team is at the heart of partner success, guiding new customers through their first payroll run with Check’s partners. This critical work demands precision, professionalism, and a commitment to delivering exceptional service that drives partner success and company growth.

As Setup Operations Manager, you’ll be in charge of scaling processes, enhancing customer engagement, and optimizing partner implementations. You’ll own key operational and cross-functional initiatives, build and inspire a high-performing team, and manage complex projects that drive innovation and accelerate company growth.

In this role, you will:

• Lead and Mentor the Setup Team: Oversee a high-performing team managing multiple payroll implementation projects, ensuring timely, high-quality delivery.
• Advocate for Partners: Champion partner needs in company-level strategic conversations and decisions.
• Drive Continuous Process Improvement: Refine processes, documentation, and tools to enhance team efficiency and scalability while maintaining a high bar for quality.
• Champion Cross-Functional Collaboration: Partner with internal teams (Partner Success, Product, Engineering) to streamline workflows and enhance the partner setup experience.
• Foster a Feedback-Driven Culture: Encourage continuous, constructive feedback and coaching to unlock individual and team growth.
• Enhance Engagement: Develop strategies to improve partner and customer engagement, ensuring seamless onboarding and successful payroll implementations.
• Optimize Operational Efficiency: Monitor and improve team performance against key metrics, ensuring SLAs are met and operational goals are achieved.
• Resolve Complex Issues: Lead the resolution of complex payroll scenarios, serving as an escalation point for both the team and customers.

Tools for the Job

Many backgrounds could fit this role, but ideal candidates will have some or all of the following:

• 5+ years of management experience, with a proven track record of empowering teams to thrive in fast-paced, ever-evolving environments.
• Experience in payroll or enterprise-level implementations, with a strong ability to drive operational improvements that have measurable impact.
• Proven ability to lead and inspire cross-functional teams, working seamlessly with Operations, Product, Engineering, and Partner Success to align and execute strategic goals.
• Strategic mindset, passionate about scaling operations and optimizing processes to deliver solutions that align with company-wide objectives.
• Data-driven decision maker, using insights and metrics to measure success, refine strategies, and identify opportunities for continuous improvement.
• Empathetic leader and communicator, excelling in project management by prioritizing and delivering complex projects on time, while fostering collaboration and building strong relationships across teams.
• Partner-focused, committed to providing an exceptional, seamless experience for partners and ensuring their success throughout the implementation process.
• Willingness and ability to attend our annual 3-day company offsite in the fall.

Travel and Office Policy: 

We build best when we come together on level ground.

The Check team is distributed across the US, and we have offices in New York City and San Francisco. While we embrace remote work, time together in person is where we do our best work. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! We expect all employees to attend our annual 3-day company retreat in the fall.

For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours, game nights, etc.

What we offer:

For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.

The actual annual salary for this role depends on each candidate’s experience, qualifications, and work location. Most new hires are placed near the midpoint of this range to ensure fairness with our existing team’s compensation.

• The expected range in San Francisco, NYC, LA, and Seattle is between $129,600 and $142,560. 
• The expected range for all other locations is between $110,160 and $121,176.