Salary Range: 125000 to 160000 (Currency: USD) (Pay period: per-year-salary)

What You’ll Do:

• Managing SaaS Applications: Oversee provisioning, access management, and on/off-boarding processes for our SaaS services.
• IT Support and Administration: Provide comprehensive support for critical IT cloud-based tools, including Google Workspace, Okta, Slack, Atlassian, Gitlab, VPN solutions, Airtable, etc.
• Process Automation and Improvement: Continuously enhance efficiency by automating IT processes and creating run books and playbooks.
• Hardware Lifecycle Management: Manage procurement, device management (Apple and Windows devices with Intune), and depreciation of hardware assets.
• Software Asset Management: Oversee the lifecycle of software/application assets from procurement to license assignment & reclamation, and create and maintain an Access Control Matrix to provision software based on least privilege access.
• IT Operations and Helpdesk: Handle day-to-day IT tasks, including hardware, software, troubleshooting and support.
• Team Support: Actively collaborate with senior IT team members for advanced diagnostics and troubleshooting. 
• IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems (routers, firewall appliances, ethernet drops, security cameras, etc.). 
• Security Support: Stay updated with 0-day security issues and CVEs and promptly remediate them.
• Minimal Off-Hour Support: Provide support for rare network and infrastructure updates outside business hours.

What You’ll Need:

• 5 - 8 years in an IT role.
• Flexibility to work in Santa Clara and occasional trips to the Berkeley office.
• Experience managing and deploying Okta and configuring Okta workflow for automating manual tasks.
• Positive attitude and enthusiasm for developing new processes and policies.
• Strong understanding of IT systems administration, including core SaaS business applications and advanced troubleshooting on Mac OS, Linux & Windows OS.
• Strong understanding of network architecture and how to configure and build a scalable hybrid network.
• Experience in project management and excellent writing/documentation skills.
• Exceptional customer service skills.
• Aptitude for learning new technologies.
• Ability to work in fast-paced environments with minimal guidance.
• BA/BS in Computer Science or equivalent experience.

Nice to Have:

• Demonstrable security and compliance experience, including proficiency in data protection, policy development & enforcement, evidence collection and incident management.
• Familiarity with programming/scripting languages like PowerShell, Bash, and Python.
• Experience with AWS.
• Excellent analytical, logical thinking, and problem-solving skills.
• Experience with VPN solutions such as Perimeter81/Harmony SASE.
• Experience managing and configuring Meraki switches and PAN Firewalls.
• Certifications such as CompTIA A+ , CompTIA Security+, CompTIA Network+.