Sales Administration Executive

Job Description

• Preparation and guidance for delivery of our ROI new vehicle quoting, supporting the Sales team on all new business opportunities.
• Responsible for efficient management of all ROI new vehicle orders and vehicle deliveries for both contract hire and rental stock.
• Placing vehicle orders for ROI directly with our preferred supplier network.
• Support preparation for funding proposals and gather all information required to support all applications.
• Responsible for arranging all vehicle fit outs in time for delivery, as agreed by the sales and customer at time of order.
• Communicate effectively with customers, their drivers and /or our sales team, regarding all customer requirements, vehicle renewals, grade lists, procedures and policies.
• Carry out daily reviews of all outstanding orders in the order bank, continually executing next steps based on all vehicle ETA’s.
• Provide our NI office with sufficient paperwork and invoicing to support all new vehicle deal implementations for both contract hire and rental fleet.
• Preparation of minutes for weekly meetings between NI and ROI office
• Maximise customer retention and growth by providing expert advice on vehicle choice grade list accuracy.
• Management of all incoming customer queries, providing responses within agreed SLA’s
• Ensure exceptional customer service delivery
• Track, review and analyse all feedback to develop strategies and process improvements.
• Any other duties that may be provided by management from time to time.

Qualifications

• Good organisation and ability to multitask.
• A good team player & can-do attitude.
• Strong attention to detail and consistent accuracy.
• Good knowledge of Microsoft Office Products.
• An ability to demonstrate initiative in problem solving
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