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Insurance Advisor
Confirmed live in the last 24 hours
Normal, IL, USA
Experience Level
Desired Skills
Customer Service
  • Must be an experienced Insurance Agent - managing a book of business, writing & selling policies, etc
  • 3+ years of proven sales and customer experience background in P&C or commercial insurance
  • An active resident P&C insurance license - the more states the better!
  • Strong active listening skills; you're the person who can filter the fluff out of a conversation and highlight the important points
  • Ability to understand and clearly communicate complex topics over the phone and written in chats and emails
  • Familiarity with common CRM & policy administration tools and practices
  • Demonstrated ability to remain friendly under pressure and resilient in adverse times
  • Demonstrated ability to balance the needs of the business without affecting the customer experience
  • BA/BS in Business, Communication, or relevant work experience
  • Willing and able to work non-standard hours. Weekends, nights, and holiday coverage will be required
  • Humility -We're a tight knit group working extensive hours, so a tactful sense of humor is key!
  • Create solutions that address insurance issues in our new world of connected cars and autonomous driving
  • Build lifelong relationships with customers through open and interactive communication
  • Provide insurance quotes in a way that allow owners to make up their minds in a low-pressure sales environment
  • Create, maintain, and manage operational processes, constantly search for ways to improve customer experience and increase the efficiency of digital and manual processes
  • Interact with carrier partners as the customer's advocate
  • Document critical processes and procedures to ensure quality and compliance
  • Act as the subject matter expert for customer facing Rivian teams on all things insurance
  • Meet or exceed team and individual Key Performance Indicators
  • Fanatically monitor and reply to product feedback and questions via phone, email, SMS, and chat
  • Provide customer service that transforms Rivian customers into brand evangelists by addressing customer concerns, creating solutions, and following up to ensure resolution
  • Contribute to the process and product information in the team's Knowledge Base and training materials
  • Pay attention to (but don't live and die by) service level guidelines and targets
  • Remain flexible and levelheaded during process and product changes

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team