Customer Success Manager

Imandra is seeking a Product Delivery Specialist who wants to take a central role at a leading-edge AI startup. Imandra’s Automated Reasoning technology is changing the way things work in critical algorithm-heavy industries such as financial markets, and we require an individual who can understand our deeply technical products and help drive their success. As a commercially minded candidate, you’ll be front and center of our customer-facing activities, working with Senior Management and Technical Teams to deliver groundbreaking features our customers trust and love.

Imandra strives to recruit, develop, and retain the most talented people worldwide, regardless of their background.

The Role and Responsibilities

The role includes a broad range of responsibilities, including:

• Develop a technical understanding of Automated Reasoning and our products
• As a customer-facing product delivery expert, you will build a strong, collaborative relationship with our clients and partners. We believe that first impressions count and the initial “wow” factor will deepen the relationship and pave the way for organic growth 
• Take the lead role in the customer deployment of our products, ensuring timely project delivery and completion
• Centrally coordinate and prioritise product delivery by working with internal stakeholders, partners and clients
• Define clear deliverables, roles and responsibilities for team members and ensure that those deliverables are understood
• Run end-to-end project management for large-scale deliveries. This includes pre-sales planning and budgeting
• Provide comprehensive project documentation with detailed records of the project’s progress
• Identifying improvement opportunities both for Imandra and our clients 

What you will bring

We’re changing how things are done, which means working and thinking differently. We’re looking for:

• A passion to improve how things work and the drive to execute the change
• An eagerness to inform and educate
• A belief that the strength of a team is greater than the sum of its individual parts   
• Confidence in working with stakeholders and clients across technical and commercial disciplines

Experience and skills

• 5+ years experience
• Technical background with a working knowledge and experience of software development, deployment and working closely with customers and our partners. Previous coding experience is a big plus, given the nature of our products
• Expertise in financial markets technology, particularly trading platforms and protocols including FIX as a minimum
• Excellent verbal and written communication skills
• Strong strategic planning, project management, and execution skills
• The ability to problem-solve and overcome soft and hard challenges 
• STEM degree from a reputable institution

Skills that are a bonus

We don’t expect everyone to have these, but any experience or interest in working with them would definitely be a plus:

• Software development experience with functional languages (e.g. OCaml, GitHub)
• Working with cloud infrastructure, specifically GCP
• An interest in statistical AI (e.g. LLMs)
• An interest in automated reasoning (e.g. theorem proving and formal verification)

• Private Healthcare and Dental Plan
• Pension Plan
• Stock Option Plan