Server

Description

Position: Server

Reports to: Front of House Manager

FLSA Status: Non-Exempt

OUR MISSION: To deliver unparalleled hospitality and five-star quality care in an independent living resort setting, ensuring a professional and fulfilling experience for all residents.

Position Summary:

Symphony Park, a premier Independent Living Resort, is seeking dedicated and professional servers to join our Food and Beverage team. Our resort boasts three unique, high-end restaurants, each offering a distinctive dining experience to our residents and guests. The ideal candidate will be passionate about providing exceptional service and committed to enhancing the dining experience of our residents and their guests.

Essential Job Functions:

• Provide      courteous, efficient, and high-quality service to residents and guests in      our dining venues.
• Understand      the menu offerings in each restaurant, including ingredient details,      preparation methods, and special dietary options.
• Take      and process orders accurately, ensuring special requests and dietary needs      are met.
• Serve      food and beverages promptly and professionally, maintaining a high      standard of presentation.
• Engage      with residents and guests to create a warm and welcoming atmosphere.
• Handle      resident feedback with empathy and professionalism, resolving any issues      swiftly.
• When      necessary, escalate issues and complaints to the FOH manager.
• Maintain      cleanliness and organization in all dining areas, adhering to health and      safety standards.
• Work      collaboratively with the kitchen and other staff members to ensure      seamless service.
• Ability      and willingness to cross-train and fill necessary roles within the food      and beverage department to ensure high quality service.
• Encourages      teamwork through cooperative interactions with co-workers and other      departments.
• Attends      training courses at community and maintains up to date monthly, quarterly,      and annual training.
• Other      duties as assigned, and which relate to the success of the community and      the care, comfort, and happiness of our residents.

Experience Qualifications & Skills:

• Previous      experience in a server role, preferably in a high-end restaurant or      hospitality setting.
• Excellent      communication and interpersonal skills, with a focus on customer service.
• Knowledge      of proper food handling and safety protocols.
• Flexibility      to work various shifts, including evenings, weekends, and holidays.

Physical Demands:

• Walk/Stand      – must be able to continuously walk and stand
• Environment      Condition – must be able to perform work both inside and outside
• Sit      – sit infrequently
• Lift      - constantly 0-10 pounds, frequently 11 – 50 pounds
• Carry      - constantly 0-10 pounds, frequently 11 – 50 pounds
• Push      - constantly 0-10 pounds, frequently 11 – 50 pounds
• Climb      – must be able to climb stairs on a frequent basis, with the opportunity      to utilize the elevator as an alternate resource if available
• Bend      – must be able to bend at the waist, knees, hips and spine on a frequent      basis, may require frequently manipulating weights of 25 pounds or more.
• Squat      – must be able to squat on a frequent basis to reach below the knee, may      require lifting of 50 pounds or less.
• Twist      or rotate – must be able to twist or rotate occasionally at the trunk,      hips, knees, and neck while, manipulating weights of 25 pounds or more.
• Reach–      must be able to reach on a frequent basis. May occasionally reach      overhead, requiring manipulation of weight of 10 pounds or less, and below      waist manipulating weight of 25 pounds or more.
• Sensory      Vision – must be able to read clearly with or without corrective lenses
• Hear      - Must be able to hear telephone, audible alarms, bells and signals      related to resident safety with or without hearing devices.
• Speech/Language      – must have strong command of English sufficient to read and write and      interpret administration information.