Associate Site Reliability Engineer

About Vista Equity Partners

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.

Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

About Amtech

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.

With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

Our Employee Value Proposition

Role Description

Amtech is scaling its Platform Engineering organization in India as our products move to a fully AWS-hosted, multi-tenant SaaS model. Our SRE practice keeps Encore, LabelTraxx, and supporting platforms reliable, observable, and secure across a multi-account AWS estate.

As an Associate Platform Engineer on the SRE track, you will learn reliability engineering by doing it: monitoring production services, executing runbooks, automating routine operations, and participating in incident response alongside senior engineers.

This is an early-career role designed for growth. You will pair with experienced SREs, receive structured mentorship, and build the foundation to progress through Amtech's engineering career ladder.

KEY RESPONSIBILITIES

Monitoring & Reliability

• Operate and tune monitoring, logging, and alerting for production services using our Open Telemetry-based observability stack (Open Observe, CloudWatch).
• Track service-level indicators (SLIs) and objectives (SLOs); help maintain reliability dashboards and reports.
• Assist with root cause analysis after incidents, documenting findings and follow-up actions.

Automation & Operations

• Automate routine operational tasks with Python or Bash and contribute to Terraform modules under review by senior engineers.
• Support containerized and serverless workloads on ECS Fargate, EKS, and Lambda.
• Support CI/CD workflows in GitHub Actions and assist with environment provisioning.
• Create and maintain runbooks and operational playbooks.

Incident Response

• Join the on-call rotation with senior backup, responding to PagerDuty alerts and executing documented recovery procedures.
• Propose improvements that reduce mean time to detection (MTTD) and mean time to recovery (MTTR).

Security & Compliance

• Apply IAM, secrets management, and least-privilege practices in production environments.
• Follow Amtech's SOC 2, ISO 27001, and internal security policies, and help maintain audit evidence for the systems you operate.

AI Competency

• Use AI-assisted engineering tools for scripting, documentation, and troubleshooting with review discipline: never apply unreviewed AI-generated changes to any environment.
• Verify AI output before use: cross-check against sources, test before running, and understand every line you accept.
• Follow Amtech's AI acceptable-use and data classification policy; know what data must never enter AI tools.

Collaboration & Learning

• Learn from senior SREs through paired work, design reviews, and post-incident reviews.
• Document lessons learned and contribute to internal knowledge bases.

SKILLS & QUALIFICATIONS

• 0-2 years of experience in SRE, DevOps, systems, or cloud engineering (internships and substantial personal or academic projects count).
• Demonstrated ability to script in Python or Bash and to reason methodically through technical problems.
• Foundational knowledge of AWS core services (EC2, S3, IAM, VPC) or equivalent cloud fundamentals.
• Familiarity with Linux administration and basic networking (DNS, HTTP, TCP/IP),Windows server,VMware Infrastructure
• Exposure to Git-based workflows (GitHub or similar).
• Strong analytical and troubleshooting instincts; eager to learn from production systems.
• Safe, effective use of AI assistants (coding copilots, chat tools), including a verification habit before accepting output.
• Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent demonstrated skills.

PREFERRED QUALIFICATIONS

• AWS Certified Cloud Practitioner or Solutions Architect Associate.
• Exposure to Terraform, Docker, or Kubernetes.
• Understanding of SLO/SLI concepts and incident management workflows.
• Experience with monitoring tools (CloudWatch, Prometheus, Grafana, or OpenTelemetry-based stacks).

Why Join Amtech

At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.