Office Supervisor

Summary:

• The Office Supervisor leads a team of customer service representatives (CSRs). The Office Supervisor plays a critical role in ensuring the safe, efficient, and effective functioning of the regional distribution center (RDC) clerical office, meeting customer requirements, and maintaining a high standard of operational excellence. The Office Supervisor provides coaching and leadership to all CSR personnel, and ensures the company’s culture, values, and processes are upheld. This supervisor will foster a team environment that motivates, inspires, educates, and empowers our team members to reach their full potential.  

Responsibilities:

• Execute the daily office plan in accordance withthe site leadership team’s guidance and direction. Manage the inbound and outbound shipments and receipt of all products, materials, and supplies.  
• Lead, motivate, and direct the CSRs to deliver best-in-class customer service.  
• Ensure all reports and logs are filled out timely and correctly. Key point of contact for all customers entering the RDC. 
• Ability to interface and communicate with direct customers and the leadership team within Southshore Companies. 
• Drive continuous improvement though lean thinking and a 5S mentality. 
• Assist site leadership team to train CSRs to perform his/her assigned work to the highest standards of excellence. 
• Drive a culture centered around safety as a number one priority by ensuring a clean and organized working environment.  

Qualifications:

• 3+ years of clerical office supervision experience .
• Leadership & management skills: ability to lead, assign work, and motivate CSRs to deliver exceptional performance. 
• Knowledge and experience using SAP. 
• Proficient in Microsoft Office products. Proficient with data entry skills 
• Good written and verbal communication skills. 
• Strong sense of time management. 
• Bilingual candidates are strongly encouraged to apply. 
• Ability to work Monday-Friday plus overtime, with flexibility during peak season, January-March. 

Pay:

• $27.00 + per hour.
• Seasonal bonus program of $1.00-$2.00 on top of your hourly wage from November-April each year.

Benefits:

• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance
• Voluntary Life Insurance for Employee, Spouse and Child
• 401(k) + 4% Company Match
• Paid Time Off
• EAP Program
 
Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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