About ABC:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 400+ with offices in Los Angeles, Dallas, Tampa, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

We are seeking a highly skilled and motivated individual to join our team as the Director of Process Server Operations. In this role, you will be responsible for managing the support, performance, and software tools we have created for our network of process servers. You will work closely with our leadership team to ensure that our operations run smoothly and efficiently, meeting the needs of our clients and exceeding their expectations for service delivery. This position must be located in the Seattle, WA area and be available to come in to the ABC Legal Office.

Key Responsibilities:

• Manage and oversee the day-to-day operations of our process server network, ensuring that all service requests are fulfilled in a timely and accurate manner.
• Develop and implement strategies to improve the efficiency and effectiveness of our process server operations.
• Work closely with our software development team to enhance our software tools and improve the user experience for our process servers.
• Monitor and analyze key performance metrics to identify trends and opportunities for improvement.
• Collaborate with our client services team to address any issues or concerns raised by our clients regarding service delivery.
• Provide leadership and guidance to our team of process server support staff, fostering a culture of excellence and continuous improvement.
• Collaborate with internal teams and subject matter experts to create onboarding and continuing education materials for process servers, covering topics such as legal requirements, best practices, and the use of our software tools.
• Work with AI solutions to enhance process server support capabilities and improve overall operational efficiency.

Qualifications:

• Minimum of 5 years of experience in operations management, preferably in the legal services industry
• Strong leadership skills with the ability to motivate and inspire others.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Proven track record of driving operational excellence and delivering results

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

• Comprehensive Medical, Dental, and Vision coverage
• 401(k) retirement plan with 5% matching
• 7 Paid Company Holidays
• 4 Floating Holidays
• Paid Time Off
• Flexible Spending Account
• Long-term disability
• Employee assistance program 
• Referral program 

Starting pay: $100,000 per year plus bonus 

Schedule: Full-time, Hybrid-Remote